Field Technician I

Job Purpose/ Summary:

       Primary focus will be On-The-Job (OJT) training for maintaining data networks that provide wired and wireless connectivity along with video and voice services to the end user. 

Job Duties/ Responsibilities:

• Audit the systems in place on a weekly basis.
• Keep documentation updated as network changes are made.
• OJT to process work orders in a timely manner.
• OJT to monitor system performance and customer complaints.
• OJT to interact with the end users to identify any potential problems.
• OJT to assist any users with problems or questions. 
• Provide excellent customer experience while maintaining a safe work environment.
• Ensure that the highest quality of service is provided to promote superior customer satisfaction.
• Adhere to company safety guidelines and requirements.
• All other assigned duties and responsibilities not otherwise listed above.

Education:

• High School diploma or equivalent. 

Experience:

• Exposure to networking concepts and environments.

Licenses, Certifications, and Screenings:

• Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal and MVR checks.
• Must have a valid driver's license with a clean driving record and up-to-date vehicle insurance.
• Must pass annual criminal and MVR checks.
• Upon hire and in the event of a work accident, must pass drug screen.

Knowledge:

• Knowledge or interest to learn Internet networking concepts and the related tools, including LAN/WAN/WLAN. 
• Ability to book own travel and complete electronic expense reports using online systems.  

Personal Attributes:

• Strong interpersonal, and oral and written communication skills. 
• Must be technical, detail oriented, and customer focused.  
• Demonstrated ability to work in a fast-paced environment and meet goals.
• Demonstrated ability to analyze and solve problems, and to offer possible solutions to improve overall efficiency and effectiveness.
• Highly organized self-starter who handles challenges, volumes of work, and pressure well.
• Ability to perform well in a team environment, including sharing information and assisting others.

Work Environment:

• Possibility to be on-call 24/7 during a standard on-call rotation. When on-call must respond within 60 minutes of being called.  
• Available to work some weekends and/or evening hours.  
• Available to travel locally, not to exceed 50%.
• Ability to lift, push, and/or carry up to 50 pounds and move up to 75 pounds without assistance.
• Ability to see and distinguish colors, read small print, and hear and recognize audible signals.
• Ability to work at heights, off a ladder, and in confined spaces.
• Ability to frequently bend, climb, squat, reach, kneel, balance, and crawl.
• Ability to ascend or descend ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
• Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Lift hands frequently to reach above, below or at shoulder level.
• Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides up to 70lbs.
• Sitting for long periods of time may be required.
• Exposure to noise, fumes, electrical energy, and inclement weather conditions.