Field Technician III

Summary of Position

Field Technicians are the backbone to ensuring customers are happy with their rental equipment. Field Technicians are responsible for maintaining equipment, responding to dispatched service calls, and communicating with the service department for parts and additional information pertaining to work orders. 

Pay Range

Non-Exempt/Hourly Position $38.00 - $50.00

Benefits

Competitive Pay; PTO; Group Health, Dental and Vision Options; Access to an Employee Assistance Program; 3% Match to Retirement Plan; STD; LTD; Life and AD&D; Accident and Critical Illness Plans Available. 

Schedule

Monday through Friday 7am to 5pm

Job Requirements

• Must have a valid Driver’s License, Pass an Annual MVR Review, and Pass a Pre-Employment and Random Drug Tests

Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Can work independently within established procedures associated within specific job function.

Education and/or Experience – High school diploma or general education degree (GED); and 5 to 10 years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.

Duties & Responsibilities 

• Diagnose machine system and components
• Determine appropriate parts necessary
• Change or re-build machine components as necessary
• Use pressure washing equipment to clean machinery
• Ensure that machines are in safe operating condition
• Perform basic welding, cutting and grinding
• Change ground engaging gear and attachments on machinery
• Read and understand parts service instructional information
• Maintain and submit accurate driver logs
• Clean tools and working areas
• Interact professionally and courteously with co-workers and customers
• Perform all other duties as assigned

Competencies

To perform the job successfully, an individual should possess their own basic tools, and demonstrate the following:

Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

Technical Skills – Assesses own strengths and weakness; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs.

Judgement – Exhibits sound and accurate judgement; Supports and explains reasoning for decisions.

Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Teamwork – Contributes to building a positive team environment; Support’s everyone’s efforts to succeed.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality – Is consistently at work and on time.