Field Technician -Temporary -Full Time

Overview

We put people first-our employees, their families, and our customers. As a Field Support Technician, you will be an essential member of the Field Services team supporting operations within a secure, mission-focused environment. You will be responsible for the setup, installation, maintenance, and troubleshooting of end-user devices, ensuring secure and seamless IT operations for critical personnel and systems.

This role requires a technically proficient and customer-focused professional who can proactively manage sensitive IT assets, deliver timely issue resolution, and support IT operations aligned with organizational and cybersecurity objectives. Occasional after-hours support may be required to resolve critical issues and maintain operational continuity.

This is a temporary, full-time position to provide backfill coverage for an employee on military leave. The anticipated duration is approximately 8+ months but may be subject to change depending on the employee's return date. This position is not eligible for conversion to permanent status.

Key Responsibilities

Dedicated IT Support for Secure Systems

• Provide on-site and remote support for end-user devices, including setup, installation, configuration, connectivity, troubleshooting, and issue resolution.

• Ensure ongoing functionality and secure access to enterprise networks, internet services, shared resources, and peripheral devices.

• Respond to technical issues in accordance with established service level objectives (SLOs), ensuring timely and effective resolution.

• Deliver after-hours support as needed to address high-priority or mission-critical incidents.

Proactive Device & System Management

• Manage inventory of assigned IT assets, including desktops, laptops, tablets, mobile devices, monitors, printers, and audiovisual equipment.

• Monitor and maintain device performance to ensure operational readiness and compliance with security standards.

• Coordinate with internal teams and stakeholders to align support efforts with broader operational and cybersecurity requirements.

• Maintain detailed documentation of system configurations, access controls, maintenance activities, and asset tracking for audit readiness.

Collaboration & Communication

• Serve as a liaison between leadership, stakeholders, and technical teams to facilitate smooth IT operations.

• Maintain clear and thorough documentation of support activities, issue resolution processes, and service performance metrics.

• Participate in technical meetings and planning sessions to anticipate and address evolving IT requirements.

Qualifications & Required Experience