Field Training Officer Restoration Services

Company : Twins 2996

Job Type : Full Time

Rome, Ga 30161

Number of Applicants

000+

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Job Description - Field Training Officer Restoration Services

Responsive recruiter

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Position Overview

At ServiceMaster by Twins, we restore more than property—we restore peace of mind. We’re seeking a skilled and passionate Field Training Officer (FTO) to lead the development of our restoration technicians. This role blends technical expertise with mentorship, ensuring new hires are trained to deliver exceptional service in water, fire, mold, and storm restoration projects.

As an FTO, you’ll guide new team members through hands-on training, uphold company standards, and support operational excellence through quality assurance, documentation, and customer communication.

Key Responsibilities

Training & Mentorship

Train new hires on restoration procedures including drying, demolition, water extraction, and pack-outs

Demonstrate proper use of equipment, safety protocols, and job site conduct

Provide ongoing coaching and feedback to ensure skill development

Lead by example on active job sites

Field Operations

Retrieve work orders, plan routes, and ensure trucks are stocked with necessary equipment

Perform and supervise restoration tasks for residential and commercial properties

Monitor drying progress and adjust plans based on meter readings

Conduct quality assurance inspections and obtain customer approvals

Customer & Team Communication

Explain restoration processes and next steps to customers using printed materials

Interface with adjusters, clients, and internal teams to resolve issues

Maintain clear and timely communication using company software

Estimating & Documentation

Assist with or create estimates using Xactimate, following IICRC standards

Document losses with detailed photos and notes for insurance reimbursement

Track personnel, equipment, and billable events for each project

Qualifications

3–5 years of hands-on experience in property restoration

Leadership or supervisory experience in field operations or technician training

IICRC certifications (WRT, FSRT, ASD) preferred

Strong knowledge of restoration equipment and safety protocols

Proficiency in Xactimate and restoration software

Excellent communication and interpersonal skills

Customer service mindset with professionalism under pressure

Detail-oriented and organized

Ability to lift and carry up to 50 lbs. and perform physical tasks

Valid driver’s license with a clean driving record

Tech-savvy and adaptable

Commitment to continuous learning and industry standards

Why Join ServiceMaster by Twins

We’re more than a restoration company—we’re a team that cares deeply about our clients and each other. As a Field Training Officer, you’ll shape the future of our workforce while helping families and businesses recover from unexpected disasters. Your leadership will drive quality, growth, and trust in every job we complete.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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About the Company

Twins 2996

ServiceMaster Restore® provides restoration services for every kind of disaster. We are available 24/7 for water damage, fire damage, mold, storm damage, & more!

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Field Training Officer Restoration Services

Job Description - Field Training Officer Restoration Services

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