The Field Warranty and Homeowner Support Specialist evaluates homeowner concerns through on-site inspections, investigates potential warranty issues, and coordinates repair solutions. This role requires knowledge of residential construction, strong problem-solving abilities, and effective coordination with homeowners, internal teams, and service providers to ensure quality and timely resolution.
Conduct on-site inspections and property visits to assess homeowner concerns and determine applicable warranty coverage.
Investigate construction and warranty issues, identify root causes, and recommend appropriate corrective actions.
Manage complex repair cases involving multiple trades, materials, and scheduling requirements.
Communicate professionally and proactively with homeowners, service providers, and internal teams.
Resolve scheduling, communication, and payment-related concerns involving service partners.
Document inspection findings, photographs, and communications in the designated customer relationship management (CRM) system.
Prepare detailed repair scopes and oversee work to ensure quality and safety standards are met.
Troubleshoot and resolve minor construction issues on-site when practical.
Ensure inspections and repair activities comply with warranty policies, building codes, and established construction practices.
Maintain familiarity with community information, homeowners association (HOA) guidelines, and relevant local regulations.
Assist with new-home celebrations, homeowner acceptance activities, and other customer service milestones.
Participate in after-hours on-call rotations and coordinate emergency repairs through available remote or virtual methods.
Perform other duties as assigned.
High school diploma or GED required; technical or construction-related training preferred.
At least 2 years of experience in residential construction, warranty service, or homebuilder customer care.
Strong understanding of construction methods, building systems, and technical troubleshooting.
Good organizational and time-management skills.
Ability to assess problems, develop practical solutions, and manage multiple priorities.
Proficiency in Microsoft Word, Excel, and CRM platforms.
Excellent verbal and written communication skills.
Professional demeanor when interacting with homeowners and business partners.
Willingness to work flexible hours and travel regularly to residential homesites.
Ability to walk on uneven terrain, bend, stoop, lift up to 25 pounds, and use mobile technology while working in the field.
Eligible employees may have access to the following benefits:
Medical, dental, and vision insurance
401(k) retirement plan with company matching contributions
Paid parental leave
Employee assistance program
Education assistance
Adoption assistance
Vacation, holiday, sick, and personal leave
New-hire referral bonus program
Employee home purchase discounts
Professional development opportunities
Benefits are subject to applicable company policies and plan terms.
How to Apply
Individuals interested in this opportunity are encouraged to submit their resume through the online application portal.
Lauren Pierce
Talent Acquisition Manager – FenixHire
[email protected]
Equal Opportunity Employer
This organization is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, or veteran status.
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