Field Warranty Manager -Phoenix, AZ

Job Description

Field Work Arrangement: This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the Phoenix, AZ territory or be willing to relocate to Phoenix, AZ or a surrounding area approved by leadership within 60 days of the start date.

 

The Role 

As a Field Warranty Manager, you’ll be responsible for providing warranty process support to our dealers. You’ll work with dealer partners to monitor warranty data and perform direct contact to review Job Cards, observe dealer processes, and make recommendations on improvements.  If you’re energized by using a combination of technical and people skills to make a measurable impact, this role has a lot to offer.

What You’ll Do 

• Serve as a trusted advisor to dealership leadership while coaching and counseling field team members and dealerships on warranty activities, requirements, resources, and improvement opportunities.

• Serve as a subject matter expert on GM Service Policies and Procedures and the Global Warranty Management System (GWM), and provide timely responses to questions submitted through the regional warranty mailbox and other media.

•  Lead warranty issue escalation and resolution for matters up to $50,000, coordinating stakeholders as needed.

• Deliver training on warranty processes and functional execution at dealerships and support regional warranty training sessions.

• Support District Managers of Parts and Service (DMPS) and dealer groups by presenting warranty topics at Service Club meetings.

• Coach dealerships on feedback from the Warranty Parts Center and partner with Brand Quality Managers to support issue identification, resolution, and follow-through.

• Collaborate with the Warranty Support Center (WSC) and Dealer Business Center (DBC) to promote effective and consistent warranty administration.

• Counsel dealerships on achieving 100% completion of Field Actions before vehicle delivery, support compliance with Service Training Standards, and assist with Field Action and recall-related questions.

• Act as a change agent by analyzing field findings, developing action plans, and presenting practical options and recommendations to senior leadership.

Your Skills & Abilities (Required Qualifications)  

• Bachelor’s degree in Automotive/Technical, Business, related fields or equivalent professional experience. 

• 5+ years of experience in Service, Warranty, or Operations. 

• Knowledge and understanding of dealership service systems and processes.

• Experience using Global Warranty Management and related service platforms.

• Strong problem solving skills with an innovative mentality.

• Proficiency in data analysis, reporting, and visualization tools. 

• Ability to travel up to 75%.

• Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed.

What Can Give You a Competitive Advantage (Preferred Qualifications)  

• MBA or advanced degree preferred.

• Excellent written and verbal communication skills, with the ability to influence, inform, and build credibility across all levels.

• Proven ability to leverage data and analytics to identify insights, solve complex problems, and drive business performance.

• Strong strategic thinking and business planning skills, with the ability to align dealership objectives to broader organizational goals.

• Demonstrated ability to build and maintain effective relationships with internal and external stakeholders.

• Results-oriented mindset with a track record of driving performance, leading change, and delivering measurable outcomes.

• Ability to manage multiple priorities, adapt to ambiguity, and thrive in a fast-paced, evolving environment.

• Strong problem-solving skills with the ability to identify root causes, develop solutions, and implement process improvements.

• Self-motivated and proactive, with the initiative to take ownership and drive continuous improvement.

• Customer-focused approach with strong conflict resolution and relationship management skills.

• Bi-lingual English & Spanish

• Advanced computer data and analytics skills

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. Relocation benefits are available for candidates who qualify under company policy. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About TEI

As a global leader in the design, engineering and manufacturing of prototype, pre-production and mass production equipment for the casting industry, Tooling & Equipment International­ – TEI – delivers the utmost in quality.

Why Join Us 

TEI is committed to customer service and satisfaction. People are our most important assets. Our employees have extensive experience; many have worked for decades within the company and industry. This wealth of experience is reflected within our products and heritage.

Compensation/Benefits

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. 

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance0.

TEI offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Diversity Information

TEI is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. TEI is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

TEI is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. TEI is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.​

TEI is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. TEI is also committed to take affirmative action to employ and advance in employment such persons.