Field-Based Appliance Technician

Enjoy the convenience of leaving directly from your home in a company-provided vehicle to your first call.  

Benefits/Perks

• Insurance: Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term Disability, Accident and Critical Illness


• Employee Assistance Program (EAP)


• Paid Time Off


• Paid Holidays


• Retirement Plan


• Bonus Pay


• Paid Training


• Growth and Career Advancement Opportunities

Job Summary

Join our team today! We are currently seeking a skilled, appliance repair technician who excels in delivering outstanding customer service. Immediate openings are available for experienced technicians specializing in Whirlpool Brand Service. 

Responsibilities 

• Meets with customers in their homes or places of business, providing a personalized and exceptional service experience.


• Engage with customers to identify service issues, explain necessary repairs, and provide estimates when required.


• Exceed performance metrics to qualify for performance incentives.


• Expertly diagnose and repair major appliances, including refrigerators, washers, dryers, stoves (gas/electric), microwave ovens, and dishwashers.


• Stay up-to-date with the latest connected technology trends in the home appliance industry and apply this knowledge to your work.


• Complete all required training courses to ensure technician competency and actively seek to remain an expert in the repair industry.


• Safely operate company vehicles when traveling to customer locations.


• Utilize handheld devices to update work orders digitally, contributing to a paperless work environment.


• Consistently deliver a superior 5-star customer experience.

Qualifications

• Enthusiastic and customer service-oriented attitude.


• Knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.


• Willingness to learn and develop new skills.


• Experienced with refrigeration sealed system repair


• Must have a valid driver’s license.


• Proficient in English (bilingual skills are advantageous).


• Ability to lift or maneuver objects weighing up to 50 pounds.


• High school diploma or equivalent.


• Prior experience in appliance repair, HVAC, electrical, or related fields is preferred. #ZR