Main Line Brands, LLC’s Mosquito Authority and Pest Authority brands are based in Charlotte, NC, and manage over 180 franchisees in 400 plus markets in the US and Canada. We are recognized as a leader in residential mosquito and tick control. Our newest brand, Pest Authority, has over 40 franchisees engaged in 16 states and offers exponential growth for team members.
More important than our size is our commitment to excellence and the success of our franchisees and employees. We believe in our team members and embrace their positive intentions, work ethic and belief in our company and industry that help make Main Line Brands, LLC an exciting career choice.
To be a successful member of our team, you will have to embody the values we operate by: Franchisee Focused, Team Player, Personal Growth, Adaptability, and FUN!
The primary responsibility of this role is to ensure successful adoption, training, and optimization of the FieldRoutes platform across the franchise network. This role bridges the gap between franchise operations and technology, providing both proactive training and responsive support to enhance franchisee performance, process adherence, and system usage.
Specifically, the FieldRoutes Implementation and Training Specialist will:
· Be the primary provider of training of new franchisees in the FieldRoutes platform.
· Create Standard Operating Procedures and Best Practices in both written and video format to create a library of materials usable by our franchisees.
· Create and host weekly webinars covering important functionality to provide ongoing training for our franchisees.
· Develop and manage a new Super User Certification Program to teach franchisees advanced functionality found in the Preferences section of FieldRoutes.
· Provide technical support to franchisees who are using the FieldRoutes platform, both through regularly available 1-on-1 video calls, and using the Zendesk ticketing system.
· Conduct monthly audits to ensure franchise processes align with best practices.
· Collaborate with Technology and Operations teams on quarterly reviews to identify and implement system improvements or new feature adoption.
Minimum Requirements:
· Education: BA/BS or equivalent with experience.
· Minimum 4 years of FieldRoutes experience, both from the regular user and administrative user sides.
· Experience using Zendesk, or a similar ticketing system.
· Proven ability to create training materials, SOPs, and process documentation.
· Preferred experience in the pest control or related home services industries.
· The successful candidate must demonstrate a track record as a self- starter / self-motivator and able to self-manage to achieve success.
· Excellent interpersonal & team skills with the ability to present to other team members and senior leadership.
· Clear and effective communication skills across all mediums (face to face, by phone, in writing) with all parties at various levels, whether internal or external to the organization.
· Must have proven diplomacy, confidentiality, and inter-personal skills and the capacity to work under pressure are necessary elements of the position due to the nature of working with franchisees and peers daily.
· Salary based on experience
WHO YOU ARE
1. Enjoy working outdoors
2. Self-starter and highly motivated
3. Can work independently
4. Enjoy engaging with clients
WHO WE ARE
1. Nationally recognized brands
2. Competitive pay
3. Safe working environment
4. Team atmosphere
Our mission is simple:
Help protect families from mosquitoes, ticks and other pests and the diseases they carry.
The best part? There’s no experience needed! You will be provided with expert training when you join our team. Enter your zip code to see opportunities to join our team in your area.
Salary :
Your email job alert is now active!