FInance and Sales Production Manager

The Managers primary responsibility is to control the sales experience for efficiency and profitability. The ideal candidate will utilize their Sales and FI management abilities to create a seamless and customer-centric process from start to finish. He/She will also be responsible for supervising and motivating product specialist. Thus, training and encouraging strategies to virtually sell more vehicles. Additionally, The Manager will oversee the online/showroom buying process and supervisor the F&I responsibilities of the pre-owned department. He/She will be the single point of contact for the Sales and Finance process to promote transparency, efficiency, profitability, and customer satisfaction

• Handle desking, rate quotes, and completion of paperwork to federal and company standards


• Develop and monitor guidelines for working with customer to ensure top customer satisfaction and a seamless buying process


• Oversee and monitor the performance and manage pre-owned internet leads


• Coach and train sales staff on certified programs and used vehicle-related issues.


• Coach and train sales staff to enhance the development of skills and value building of sales processes


• Coach and train the sales staff regarding the benefits of financing, insurance, and VSCs


• Coach and train the sales staff maximize appointment ratio from internet leads


• Ensure timely and proper email responses on used vehicle inquiries

• Ability to read and comprehend instructions and information


• Knowledge or ability to quickly comprehend software for DMS, FI menu, CRM, and management tools


• Completely understand the pre-owned CPO programs, Knowledge of computer systems and related programs and Be acutely informed of all factory incentives and programs


• Automotive Sales Management (2 yrs. + preferred) & Automotive F&I Management (2 yrs. + preferred)


• Understanding of compliance regulation


• Ability to understand and utilize incentive programs for Lease, retail, or cash