Financial Advocate

The Financial Advisor supports Cumberland Heights’ mission of providing the highest quality care possible in a cost-effective manner for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps. 

POSITION SUMMARY

The Financial Advisor facilitates financial arrangements for admissions and at discharge for the patient portion of the account. This position also enforces the credit policy and creates payment plans. 

PRIMARY DUTIES AND RESPONSIBILITIES include the following: 

• Client Interaction: Meet with patients and family members using effective communication and relationship-building skills.
• Facilitates self pay admissions and assists patients, family and intake staff with payment questions. 
• Meets with patients and guarantors to collect patient cost share amounts and creates payment plans on patients’ estimated balances within guidelines. 
• Answers patients’ questions concerning insurance and self pay criteria. 
• Ensures that a welcoming, safe and healing environment is maintained for each patient and family throughout the continuum of care. 
• Place phone calls to patients to discuss estimated costs, establish acceptable payment arrangements, obtain pre-payment and/or acquire information necessary to receive payment from insurance or other sources for treatment costs.
• Market Research: Stay informed about trends for different payers, and understand payer regulations to provide informed advice and financial estimates to clients.
• Recommends ways to improve the quality and delivery of services.
• Utilize available resources to provide affordable options for patients seeking treatment.
• Utilize electronic health record, payor websites, contracted allowable rates, coinsurance, deductible, and out-of-pocket expenses for estimated patient responsibility for associated services.
• Adhere to best practice standards in performing day-to-day follow-up and adhering to company policies for use of different financial resources.
• Enforces credit policy and ensures collection of in-house accounts. 
• Process credit card, cash, check & wire transactions and post to accounting system daily.
• Processes courtesy and scholarship form request and obtains executive approval and documents in patients’ billing accounts. 
• Facilitates transfers between programs. 
• Collects and records payments accurately. 
• Calculates insurance contract adjustments. 
• Ensures proper handling and distribution of company funds. 
• Maintains confidentiality of company and patient information. 
• Participate in a scheduled after-hours rotation to prepare and communicate timely financial estimates for prospective patients.
• Performs other duties as assigned. 

SUPERVISORY RESPONSIBILITIES

None 

• High school diploma or GED is required with Bachelor’s degree preferred
• Minimum of two (2) years collections or other Accounts Receivable experience and at least one (1) year of retail banking or other financial experience preferred. 
• Commitment to practice within professional codes of ethics.
• Strong computer skills including Microsoft Office Suite
• Ability to learn and use various accounting or clinical software, including electronic medical records.
• Excellent problem solving and customer service skills
• Reacts productively to change.
• Excellent written and oral communication skills with the ability to effectively speak, read and write in English; second language, particularly Spanish a plus
• Ability to interact with clients and co-workers in a collaborative and courteous manner.
• Ability to deescalate a person in crisis in a calm and supportive manner; work calmly and professionally in stressful situations and ally with people in crisis
• If recovering, two years of verifiable abstinence required with five years preferred; active participation in a twelve-step program preferred.

WORK ENVIRONMENT

• Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. 
• Position may be exposed to persons who are chemically impaired and/or volatile and require additional safety precautions.
• Position is subject to local travel between Cumberland Heights facilities. 
• Hours may vary and involve evening shifts.
• Ability to lift up to 20lbs and/or push pull up to 40lbs; move around campus on uneven and rural terrain.
• Ability to speak, hear, see, sit, walk, stand, reach and use fine/gross motor skills