Financial Aid Advisor I

Agency

Department

The A&M System strives to maintain a competitive, high-quality benefit package to support the health and wellness needs of our workforce. This includes comprehensive health and welfare insurance plans, additional health and lifestyle programs, and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits

NOTICE - All posted positions are subject to budget approval.

General Summary:

Serves as a member of the Financial Aid departmental staff.  This position involves a high degree of contact with student/parent customers via phone, email and direct personal counseling.  Report to senior staff in the department.

Responsibilities:

• Front desk, telephone and email contact with students. 
• Must be able to answer variety of questions, be knowledgeable of financial aid processes and procedures including analysis of student records and enlist appropriate office/personnel as necessary for resolution. 
• Utilize computer software as an assisting tool for analysis and information. 
• Maintenance of confidentiality is required.
• Communication and processing/copying/faxing necessary forms
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.
• This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.  Other duties as assigned.

Necessary Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience.
• Working knowledge of word processing, spreadsheet and database management programs.
• Ability to multitask and work cooperatively with others. 
• Customer service and organizational skills. 
• Oral and written communication skills.

Preferred Qualifications:

• Master’s degree
• Three (3) years of direct customer service with clerical/technical experience.
• Proficiency with MS, Windows, MS Office (Word, Excel) Email.
• Ability to multi-task and be a team player.

Applicant Instructions:

Please include the following with your application:

• Cover letter
• Resume
• Three references

Please attach all documents in the attachment box at the bottom of the “My Experience” page before continuing through the application.  Please use the “Upload” button to add each document individually. All revisions must be made prior to application submission.  If you need assistance with uploading documents, please contact WTAMU Human Resources at [email protected].

Texas law requires all males age 18 through 25 to be properly registered with the Selective Service System.

Equal Opportunity /Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.