Financial Aid Representative

WVJC is seeking a motivated professional to join the financial aid team as a Financial Aid Representative. You will provide customer service to prospective students during the interview & recruitment process, to currently enrolled students, and to students preparing for graduation. The Financial Aid Representative responsibilities include, but are not limited to, processing financial aid applications, awarding and adjusting aid, certifying alternative loans and exit advising. Must demonstrate self-motivation with a high degree of organizational skills to be successful in a fast paced environment. Our students come first, the ability to connect and build relationships with them while providing the highest level of customer service is essential to this role.

Responsibilities:

• Advise students and parents regarding the different financial aid programs, eligibility, application procedures and the loan and grant awarding process.


• Interview prospective students by assisting the student with the Free Application for Student Aid (FAFSA) in an effort to retrieve the EFC and consequently determining need for State and Federal Financial Aid programs, and providing the student with a financial package to fit his/her individual circumstances while also paying attention to other factors such as 90/10 and default prevention.


• Process financial aid applications to determine eligibility.


• Send notifications concerning incomplete applications and request for required documentation.


• Calculate financial need based on eligibility and cost of attendance. Provide loan advising to students.


• Analyze and understand complicated federal and state regulations to ensure compliance with Title IV.


• Interface with Admissions, Student Services, faculty members and other staff members.


• Complete second year packaging with students by assisting the student with the Free Application for Federal Student Aid. Provide the student with a second year financial package to fit his/her individual circumstances. Complete the required second year financial aid enrollment paperwork with the student.


• Complete exit interviews for all students who are completing their enrollment either by graduation or by withdrawal.


• File all appropriate exit interview paperwork in the student’s file.


• Present to prospective and current students and complete any other duties as assigned by the Campus President.
  
  

Qualifications:

• Associate degree, preferred but not required, within accounting, finance or related field (Preferred)


• Some experience within a related field (Preferred)


• Strong computer skills

• Ability to multi-task and manage projects


• Problem solving and critical thinking skills


• Customer service oriented


• Effective communication skills
  
  

Schedule:

In Office Position, Monday to Friday 9am-5pm.
Occasional late nights to accommodate our students who may have other obligations during normal business hours.

Insurance such as medical, health, dental, and vision is not provided.

While a Financial Aid Representative is responsible for fulfilling all primary responsibilities listed above to achieve the immediate goals of the campus, he/she is responsible to meet all organization goals. As such adjustments or additions to these responsibilities and the methods by which they are achieved may be required by management to ensure operational effectiveness and efficiency across departments, campuses and the organization as a whole.

The Institution prohibits sex discrimination in any education program or activity that it operates. Notice of non-discrimination is located at www.wvjc.edu.