Financial & Customer Experience Analyst

Salary :

$53,941.68 - 89,004.24 yearly

Company : Narrabay

Job Type : Full Time

Providence, Ri

Number of Applicants

000+

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Job Description - Financial & Customer Experience Analyst

Title and Number of Position:	Financial & Customer Experience Analyst - FI028
Application Period:	4/17/2026 – 4/22/2026
Salary Range:	Grade 7 / $53,941.68 - $89,004.24
Division – Section – Unit:	Finance / Accounting
Shift and Days:	Monday – Friday 8:30 AM – 4:00 PM
Location:	Providence
Position Covered by Bargaining Unit Agreement:	No

DUTIES/RESPONSIBILITIES: The position is responsible for supporting revenue analysis, rate setting, and optimizing customer/stakeholder experience in NBC’s outward facing activities. Duties include development and monitoring of revenue, assisting with the management of rate case filings before the Rhode Island Public Utilities Commission (PUC), and analyzing NBC’s billings, website, permitting, and customer service activities to improve efficiency and stakeholder experiences. The position assists with the preparation of various other applications for regulatory approval, including modifications to terms and conditions, and compliance filings. The position also works closely with Customer Service on the implementation of tariffs, the identification of revenue trends, and external facing mailings, bill formats, and scripts. Using sound analytical methods, prepares user fees and miscellaneous revenue projections for the annual budget and prepares the written portion of the annual budget related to revenue. Maintains a user fee database for consumption and flat fee revenue and billing units and prepares monthly reporting. Analyze data and conduct user research to improve the NBC customer experience, develop and recommend changes to NBC’s billing materials, outreach permitting procedures, and external communication. Assists in the development of system-generated revenue reports. Identifies any significant variances in revenue using reports and data analysis to provide potential explanations for the variances, as well as the projected duration and significance of these differences. Analyzes and projects revenues trends. Assist in the preparation of RFQ/P for rate case consulting. Assists with the management of rate cases filed with the Public Utilities Commission, including notices, review of testimony, supporting schedules, and responses to data requests. Maintains user charge history for rate modeling. Assist with the development and submission of applications to modify Terms and Conditions on file with the PUC. Assist with the development and submission of applications to support filings with the Division of Public Utilities and Carriers associated with long-term debt issuance. Assists Customer Service with the interpretation of PUC-approved tariffs, NBC and PUC Rules and Regulations, PUC, Division Orders. Assists Customer Service by researching and developing methods to reduce the number of customer calls to NBC, the length of time spent resolving customer issues, and tracking customer satisfaction. Works with Customer Service to ensure proper customer notification of rate changes and that all new rates are properly entered into the utility billing software. Make presentations and prepare written reports and correspondence. Perform other duties and special projects assigned.

EDUCATION/EXPERIENCE/SPECIAL REQUIREMENTS:
EDUCATION / EXPERIENCE Must have a four-year degree in Accounting, Business Administration, Finance, Economics, or a related field. Must have three to five years of budgeting, financial analysis, or utility billing experience, along with a familiarity of basic rate making and estimation concepts. A combination of education and experience that is substantially equivalent shall be considered.
JOB KNOWLEDGE, SKILLS, AND ABILITIES: Qualified candidates must have excellent writing, interpersonal, and organizational skills. High-level competency in enterprise reporting, MS Office, and spreadsheet software.
AMERICANS WITH DISABILITIES ACT (ADA) PROVISIONS:
REASONABLE ACCOMODATION: If an applicant is unable to perform any essential job functions because of their disability but can achieve the required results by means of a REASONABLE ACCOMODATION, then the individual shall not be considered unqualified for the position.
MEDICAL INFORMATION: Successful completion of a pre-placement physical examination and drug screen will be required after a conditional offer of employment has been made.
TO APPLY:
Apply within the application period as shown on notice. This Agency does not assume responsibility for applications sent through the mail. NOTE: The Narragansett Bay Commission union contracts allow a 3-day grace period for its members only.
APPLY ONLINE OR SEND RESUMES TO: [email protected] (resumes must be in Word or PDF format), deliver to One Service Road, Providence, RI 02905 attention Human Resources, or Fax to 401-461-2242.
THE NARRAGANSETT BAY COMMISSION IS AN EQUAL OPPORTUNITY EMPLOYER

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Financial & Customer Experience Analyst

Job Description - Financial & Customer Experience Analyst

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