Financial Assistance Rep.

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Responsibilities:

Essential Job Functions

Process Financial Assistance applications per departmental protocols and timelines.

Use auditing abilities to review each hospital and clinic encounter to include both insurance and guarantor payments, any adjustments, and all outstanding balances.

Accurately completes all financial assistance excel worksheets for both hospital and clinic encounters, to establish potential dollar amount eligible for write off should the account be approved for financial assistance.

Reviews submitted financial assistance documents to make sure all required documentation is received.

Communicates orally and/or written with the patients if any additional documentation is needed.

Communicates orally and/or written with outside collection agencies when needed.

Works with other team members to complete the Financial Assistance Application (FAA) process.

Schedule:

Mon - Fri, 8:00am to 4:30pm, flex time available after training

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D.) required.

Experience

• 1-2 years experience in collections or in a business office, preferable in the healthcare field, working with financial assistance regulations from the IRS.
• 3-6 months experience working with Microsoft programs.
  • Should be familiar with Excel for workflow processing.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Analytical ability to review patient financial encounters to determine appropriate action.
• Strong written and oral communication skills for telephone and letter contracts with patients.
• Ability to understand basic charges, payments, and adjustments and business principles to enable accurate auditing of patient accounts.
• Ability to manage multiple tasks and organize appropriately.
• Ability to identify, analyze, and solve patient concerns.
• Has a sound understanding of basic math skills to include figuring percentages.
• Strong computer skills including proficiency in Microsoft Word, Excel, and Outlook.

Physical Requirements

Weight Demands

• Light Work - Exerting up to 20 pounds of force.

Physical Activity

• Not neccessary for the position (0%):
  • Climbing
  • Crawling
  • Kneeling
• Occasionally Performed (1%-33%):
  • Balancing
  • Carrying
  • Crouching
  • Distinguish colors
  • Lifting
  • Pulling/Pushing
  • Reaching
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed (34%-66%):
  • Grasping
  • Repetitive Motions
  • Speaking/talking
• Constantly Performed (67%-100%):
  • Fingering/Touching
  • Hearing
  • Keyboarding/typing
  • Seeing/Visual
  • Sitting

Job Hazards

• Not Related:
  • Chemical agents (Toxic, Corrosive, Flammable, Latex)
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc)
  • Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
  • Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.