Financial Coordinator

GENERAL DESCRIPTION OF THE POSITION:

The Financial Coordinator at Tatum Psychology Employment Group will play a key administrative role in supporting the billing operations. The Financial Coordinator will be responsible for coordinating patient billing inquiries, auditing financial records, and facilitating communication between patients, families, and internal departments. The Financial Coordinator will ensure accurate and timely billing support, deliver excellent customer service, and contribute to the overall efficiency of the admissions and financial coordinator process.

ESSENTIAL FUNCTIONS:

1. Billing & Financial Coordination

• Support the billing process for Tatum Psychology Employment Group under supervision.
• Coordinate with patients and families regarding all aspects of billing inquiries.
• Respond to all billing questions and research as needed to fully address client concerns.
• Facilitate coordination of benefits.
• Audit Reception Logs monthly to ensure funds are collected per Verification of Benefits (VOB)
• Collect patient payments
• Help manage patient payment plans
• Assist with lockbox activity and direct payments to relevant users
• Assist with organization and processing of patient deposits

2. Customer Service

• Provide exceptional customer service to all prospects, patients, and employees.
• Communicate and coordinate duties with other facilities and departments regularly.

3. Reporting & Documentation

• Create and update reports and forms as required.
• Perform general clerical and administrative duties, including correspondence, filing, copying, and distribution.

4. Front Desk Support

• Provide reception support during low coverage periods, such as breaks, or vacations.

ADDITIONAL FUNCTIONS:

1. Performs other duties as may be assigned.
2. Follows and supports TPEG policies and procedures.
3. Works collaboratively and cooperatively with internal and external partners.
4. Represents TPEG, Inc., by embodying the mission, vision and values of the organization.
5. Travels occasionally during the workday and on occasional overnight stay. (Compensation for mileage, food and lodging provided.)
6. Maintains regular attendance at work and company activities and demonstrates punctuality regarding deadlines.
7. Displays creativity and vision in recommending new tactics and strategies.
8. Expands and updates job knowledge through educational opportunities and professional learning.

The description of job functions reflects general details as necessary to describe the principal duties, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Employees who hold this position may be asked to perform other duties as assigned.

MINIMUM QUALIFICATIONS:

1. EDUCATION: High School Diploma, or GED.
2. RELATED EXPERIENCE: Two (2) years of customer service experience. One (1) year experience in billing/financial operations.
3. SKILLS: Strong leadership, communication, and organizational skills. Ability to work independently and as part of a team.
4. OTHER EXPERIENCE / SKILLS REQUIRED:

• Familiarity working with Microsoft Office Applications (e.g., Word, Excel)
• Strong interpersonal and communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to exercise judgment and integrity on the job with confidentiality, tact, and diplomacy.
• Demonstrated ability to complete work accurately and in a timely manner with attention to detail.
• Proficiency in word processing and database and/or spreadsheet applications.
• Physical and mental attributes sufficient to perform essential functions.
• Valid Driver's License / Clean Driving Record.

PREFERRED QUALIFICATIONS:

1. Experience working in a healthcare setting
2. Associate's or Bachelor's Degree in Finance, Business Administration, or a related field.
3. Experience with medical billing
4. Proficient in English Language
5. Proficient communicator

WORKING CONDITIONS:

1. Work settings vary from offices, program sites, and stakeholder locations.
2. Travel modes can include the use of company or personal transportation.