Financial Coordinator (Bilingual)

Southern Orthodontic Partners is a fast paced, entrepreneurial organization offering a premier network of orthodontic care. We provide business management expertise to our partner practices, enabling orthodontic professionals to focus on delivering the best possible care to their patients. Our partner practices benefit from our centralized support system, operational best practices, recruiting network, and marketing expertise. Our mission is to positively impact the orthodontic profession through a partnership of clinical and service excellence with the country’s leading doctors.

Job Title: Financial Coordinator (Bilingual)
Location: Nashville, TN
Work Schedule: Onsite 4 Days per Week, Remote 1 Day per Week
Job Type: Full-Time

Position Overview:

We are seeking a detail-oriented, dependable, and patient-focused Financial Coordinator to join our team. This individual will play a vital role in managing the financial aspects of patient care, including insurance verification, claims processing, payment plans, and patient account communications. The ideal candidate will have excellent communication skills, a strong understanding of orthodontic billing practices, and the ability to navigate both patient-facing and insurance-facing interactions with professionalism and empathy.

This position may involve additional project work, oversight of other practices, and potential travel to support multi-location operations.

 

Key Responsibilities:

• Verify insurance eligibility and benefits prior to consultations and treatment start dates
• Submit insurance claims in a timely and accurate manner
• Follow up on outstanding claims and resolve discrepancies or denials
• Maintain up-to-date knowledge of insurance policies, coverage limits, and industry billing codes (ADA codes)
• Set up and manage payment plans, ensuring alignment with office policies
• Process payments, issue receipts, and track account balances
• Maintain detailed records of insurance correspondence and patient financial activity
• Work closely with the treatment coordinator, front desk, and office manager to ensure smooth operations
• Handle confidential patient financial information with discretion and in compliance with HIPAA regulations
• Respond to patient and insurance inquiries by phone or electronically

• High School Diploma or GED
• Prior experience in dental or orthodontic billing and insurance coordination preferred
• Bilingual proficiency in Spanish is required
• Strong understanding of insurance processes, including PPO plans and orthodontic benefits
• Exceptional organizational, problem-solving, and customer service skills
• A keen eye for detail and strong organizational skills
• Proficiency with practice management software and insurance claim tools
• Ability to work independently and as part of a team