Financial Counselor

PURPOSE STATEMENT   

This position is responsible for account resolution of assigned accounts once they have final billed from the time they become self-pay until resolved.

ESSENTIAL FUNCTIONS  

• Use AIDET when greeting patients/customers either on the phone or in person. 
• Assist patients/customers with the concerns and questions on all bills from Western Missouri Medical Center (WMMC) and WMMC clinics, as assigned. 
• Trend claim denials, advises supervisor of trends in order to improve processes with Patient Accounts department. 
• Continuously reviews work processes in functional areas of responsibility to improve operational performance. 
• Work a minimum of 80 reminders per day, with no reminders more than 1 week old. 
• Maintain a credit balance report within 14 days of payment posting or have appropriate follow up notes. 
• All messages left before 3:30PM Monday through Friday must be returned with 2 hours. 
• Handle inquiries from patients/customers as needed after identification has been verified. 
• Assist co-workers as needed/requested. 
• Maintain a positive rapport with all customers. 
• Appropriately handles telephone and email communications. 
• Support the Medical Center’s Mission/Vision/Philosophy positively. 
• Maintain regular and predictable attendance. 
• Perform other essential duties as assigned. 

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS 

• High school diploma or equivalent. 
• Previous medical billing/collecting experience required. 
• Good understanding of Fair Lending guidelines and collection policies. 
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic. 

PHYSICAL/MENTAL REQUIREMENTS 

• Must be able to sit and stand, intermittent 8 to 10 hours a day. 
• Must be able to use standard office equipment, including the telephone and computer keyboard. 
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines. 
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing. 
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition. 
• Occasionally reaches above shoulder, regularly required to life and/or carry up to 40 lbs. 
• Occasionally walks on uneven surfaces.