Financial Counselor

Join MIND 24-7: Transforming Mental Health Care, 24/7

At MIND 24-7, we are revolutionizing behavioral health care by providing immediate, accessible, and around-the-clock mental health support. Our walk-in mental health facilities are open 24/7, every single day, because mental health crises don’t wait, and neither do we. With services including Psych Express Care (rapid 2-3 hour interventions), Psych Crisis Care (intensive stabilization), and Psych Progressions (outpatient therapy and IOP services), we are making a real impact. We are growing and looking for passionate professionals to join us. If you're ready to be part of an innovative, fast-growing company that’s redefining mental health care, MIND 24-7 is the place for you.

Financial Counselor
📍 Location: Phoenix, AZ | 📆 Schedule: Full-Time 
💰 Competitive Pay + Full Benefits

Mind 24-7 is transforming the way behavioral health care is delivered by offering walk-in, 24/7 access to mental health services for youth and adults. Our model supports individuals in crisis, urgent care needs, and short-term medication stabilization. We operate high-acuity environments where compassion meets innovation—and where care begins the moment someone walks through our doors.

As a Financial Counselor at Mind 24-7, you will play a critical role in ensuring patients and families are fully supported throughout their care journey. You’ll manage patient accounts, verify insurance coverage, obtain prior authorizations, and help patients understand and navigate their financial responsibilities—all while delivering exceptional customer service and maintaining detailed documentation.

Why Choose MIND 24-7?

✅ 24/7 innovative and collaborative healthcare environment
✅ Fast-growing company with internal advancement opportunities
✅ Full benefits: medical, dental, vision, PTO, and 401(k)
✅ Help patients access the care they need without financial confusion
✅ Join a compassionate, mission-driven team changing lives daily

Your Role & Impact

• Collect co-pays, deductibles, co-insurance, and self-pay balances at the time of service


• Conduct insurance verifications for new and existing patients, ensuring coverage accuracy


• Facilitate prior authorizations and manage authorized billable units for services


• Assist patients and families with Medicaid and other insurance program applications


• Register patients and maintain up-to-date and accurate demographic and insurance data


• Perform quality control checks on patient accounts to ensure proper documentation


• Collaborate with billing, clinical, and administrative teams to support timely claims submission


• Respond to patient and insurance inquiries by phone and in person


• Track and report on account status, follow-ups, and resolutions


• Utilize EHR and billing software to ensure data integrity and real-time updates

What We’re Looking For

✔️ Previous experience in healthcare finance, patient accounts, or medical billing preferred
✔️ Proficiency with EHR systems, billing platforms, and Microsoft Office Suite
✔️ Strong attention to detail and organizational skills
✔️ Ability to communicate effectively and professionally with patients and staff
✔️ Customer service mindset with the ability to handle sensitive conversations
✔️ Knowledge of Medicaid and commercial insurance processes a plus

Join a team that’s reshaping the future of behavioral health care in Phoenix—bringing financial clarity and compassionate support to those who need it most.

With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution and generous paid time off along with holidays.