POSITION TITLE: FINANCIAL COUNSELOR
Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values align with ours, apply to join our team!
POSITION SUMMARY
The Financial Counselor at Borland Groover is a part of the Patient Access department. The general duty of this position is to provide cost estimations to patients for balances owed to the clinic/ASCs and to provide patients with an Estimate Worksheet for procedures.
ESSENTIAL JOB FUNCTIONS
- Verify benefits and/or eligibility of patients that are scheduled to be seen.
- Take incoming calls from patients and answer benefits and/or financial responsibility questions.
- Make outgoing calls to patients to review financial estimates and/or balances for scheduled office appointments and/or procedures and testing.
- Email or mail financial estimates to patients as required or requested.
- Speak to patients about their account and balance, and schedule or reschedule appointments as needed.
- Make outgoing calls to insurance companies and check online to determine patient benefits and eligibility.
- Complete payment arrangements for patients when necessary.
- Make outgoing follow-up calls to patients making monthly payments.
- Adjust patient accounts by adding or updating insurances and /or billing the insurance company.
- Assist the satellite office personnel with insurance or financial estimation comprehension as needed.
- Answer nurse or patient portal inquiries assigned to the department.
- Requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
- Must follow the organization’s Code of Conduct
- Must participate in the Compliance Program Initiatives and reporting and Compliance Issues
- Handle all other duties as assigned.
COMPETENCIES
- Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
- Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions.
- Compassion - Exhibits empathy or real concern for patients coupled with a desire to take action to address the patient’s needs.
- Time-Management - The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently.
GENERAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to communicate effectively with patients, physicians and staff both verbally and in writing.
Works well with patients, physicians, and staff.
Attention to detail.
Ability to handle multiple tasks in a possibly stressful environment.
Ability to handle patient issues in a tact, professional way.
EDUCATION AND EXPERIENCE
- High School diploma/Equivalency required.
- Previous experience in collections preferred, but not necessary.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands
- Sitting: Prolonged periods of sitting at a desk and working on a computer: essential
- Moderate lifting (15-20 lbs.): essential
- Walking: Must be able to access and navigate each department at the organization’s facilities: essential
- Pushing/Pulling: marginal
- Standing: essential
- Repetitive motion: marginal
- Reaching: marginal
- Bending: marginal
Emotional Demands
- Fast pace: essential
- Multiple Stimuli: essential
- Intense customer interaction: essential
- Frequent change: essential
Mental/Sensory Demands
- Memory: essential
- Reasoning: essential
- Hearing: essential
- Reading: essential
- Analyzing: essential
- Logic: essential
- Verbal communication: essential
- Written communication: essential
BENEFITS (FULL-TIME EMPLOYEES)
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Life Insurance
- Short- and Long-term disability
- Profit Sharing
- Supplemental Insurance
- Education and Tuition Reimbursement funding
- Initial Uniform Allowance
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Paid Holidays
IMPORTANT NOTE
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest. However, only those selected for an interview will be contacted.
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