Financial Counselor, FT, SGPA, Brunswick

Initiates and implements point of service credit and collection policies and procedures.  Provides staff education to maintain consistent, defined health system adherence to established policy.

Gathers information and completes applications for state healthcare assistance programs on behalf of patients. Acts as a liaison between local Department of Family & Children’s Services caseworkers and patients to facilitate timely communication. Manages application adjudication process to ensure eligibility is communicated to Business Office and Case Management offices for pre-certification and billing processes.             

Recommends operational changes and coordinates procedural and system changes as necessary to ensure financial counseling services are fully utilized by the patient population.

Works with internal and external payment sources to assist the patient or responsible party in meeting their financial obligation for hospital services. 

Reviews and monitors associated staff performance and productivity in point of service collections.  Reports findings to the Director, Cancer Care Center.  Recommends actions/changes based upon the responsible party’s financial need.

Promotes and processes financial assistance applications (indigent, charity, catastrophic) based upon the responsible party's financial need.  Works directly with liaison of Chamberlin Edmonds office to qualify Medicaid applicants.

Tracks accounts receivable within associated areas of responsibility.  Strives to determine financial improvement opportunities.