ESSENTIAL JOB FUNCTIONS:

1. Review Census daily to identify self-pay patients and discuss available financial options.
2. Promptly notify Admissions Director when Insurance is discovered and/or approved so patient account(s) will be updated for billing.
3. Review open account reports and identify accounts eligible for any financial assistance programs currently offered, contact and review financial options with patient and obtain proper documentation for financial determination.
4. Assist Financial Services Clerk (AR Clerk) with payment posting and daily deposits when needed. Will fill in for AR Clerk when needed.
5. Receive and post patient payments. Print receipt for each payment received.
6. Print and mail itemized statements as requested.
7. Assist anyone with bill related questions or direct to correct contact.
8. Create and maintain payment plans and ACH payments.
9. Maintain and scan accurate records, logs and files pertaining to all financial assistance applicants.
10. Up-to-date knowledge on State and Federal regulations and guidelines.
11. Responsible for coordinating day-to-day activities as they relate to AgHealth Program functions which include but are not limited to patient enrollment, service delivery, and financial planning for patients.
12. Collaborate with administration and third-party managed service providers to develop, plan, organize and implement current and future strategies to market services, enroll customers, bill customers, process payments, minimize bad debt, improve cash flow, and ensure AgHealth program viability.
13. Performs other duties as assigned.

• Strong written and verbal communication skills
• Ability to read and write effectively
• Ability to multitask and manage time effectively when completing several tasks at once
• Strong organizational skills
• Maintain confidentiality of patient and company information
• Strong customer service skills
• Proficient with computers and ability to learn computer software

• Remain in a stationary position for long periods of time
• Occasionally move about the facility to access various departments and patient care areas
• Position self to maintain files in file cabinets and use office equipment such as printers, scanners, etc.
• Constantly operates a computer and other office machinery such as computer printers, scanner, etc.
• Ability to observe details at close range
• Ability to move boxes, equipment, etc. up to 10 pounds across the office for various needs