Financial Counselor - Onsite

Responsibilities and Duties:

• Client Assessment and Consultation:




• Conduct comprehensive assessments of clients' financial situations, including income, expenses, debts, and insurance coverage.


• Provide personalized financial counseling to clients based on their specific needs and goals.




• Financial Planning and Advice:




• Develop and implement financial plans to help clients manage their medical expenses and other financial responsibilities.


• Advise clients on budgeting, debt management, and financial strategies to improve their financial stability.




• Insurance and Benefits Guidance:




• Assist clients in understanding their health insurance benefits, including coverage limits, exclusions, and claims processes.


• Help clients explore options for additional financial assistance, including government programs and charitable resources.




• Document and Record Management:




• Maintain accurate and confidential records of client interactions, financial assessments, and plans.


• Prepare and review financial documents, including promissory notes, payment agreements, and insurance claims.




• Education and Outreach:




• Educate clients on financial literacy topics, including managing medical bills, understanding insurance policies, and building a budget.


• Conduct workshops or seminars on financial counseling topics as needed.

• Collaboration and Communication:




• Work collaboratively with healthcare providers, insurance companies, and other stakeholders to address clients' financial needs.


• Communicate effectively with clients, providing clear explanations and empathetic support.




• Compliance and Quality Assurance:




• Ensure compliance with relevant regulations, policies, and procedures related to financial counseling and client data management.


• Continuously seek to improve the quality of financial counseling services and client satisfaction.

Core Competencies:

• Financial Acumen:




• In-depth knowledge of financial principles, budgeting, and debt management.


• Understanding of insurance policies, benefits, and claims processes.




• Client Focus:




• Ability to assess clients' needs and provide tailored financial advice.


• Empathetic approach and strong interpersonal skills to build trust with clients.




• Analytical Skills:




• Ability to analyze financial data and develop actionable financial plans.


• Attention to detail in reviewing and managing financial documents.




• Communication:




• Strong verbal and written communication skills for explaining complex financial concepts clearly.


• Effective listening skills to understand clients' concerns and needs.




• Problem-Solving:




• Proactive approach to identifying financial challenges and developing solutions.


• Ability to handle difficult conversations and resolve conflicts diplomatically.




• Organization:




• Excellent organizational skills for managing multiple clients and maintaining accurate records.


• Ability to prioritize tasks and meet deadlines in a fast-paced environment.




• Ethics and Compliance:




• Commitment to ethical standards and confidentiality in handling client information.


• Knowledge of relevant regulations and adherence to organizational policies.

Job Requirements:

• Previous experience in financial counseling, financial planning, or a related role.


• Strong understanding of financial principles, insurance policies, and debt management.


• Excellent communication, interpersonal, and problem-solving skills.


• Ability to handle sensitive information with discretion and maintain confidentiality.