Financial Resource Specialist: Hrly FT

Position Highlights:

• Award Winning: Named among the top 10% in the Nation for Patient Safety Excellence Award, America’s 100 Best Orthopedic Surgery and America’s 100 Best Spine Surgery just to name a few.


• Retention Bonus: $1,000


• Employee-centric: Competitive pay, excellent benefits, tuition assistance, loan forgiveness, retirement plan matching, recognition program, local discounts and many more.


• Stability: Serving Erie and surrounding counties since 1876.

Position Summary:

Under the supervision of the Financial Systems Director and Site Director, performs financial intakes of clients of the Outpatient Behavioral Healthcare department. Reviews patient financial and demographic information and ensures accuracy and completeness; monitors outstanding accounts. Answers financial inquiries from clients regarding their bills with respect and patience.

Needs to be proficient in the use and knowledge of the Behavioral Health Information System.

What You Will Do:

• Performs financial intakes in the computer system; assures that current policies regarding financial re-determinations are applied, including obtaining all appropriate releases signed.


• Maintains current financial records on all clients as required by funding bodies.


• Ensures that clients are encouraged to submit the appropriate financial documentation for the utilization of Board funds.  When appropriate, coordinates letters and phone calls to clients to prompt their submission of the appropriate paperwork.


• Assist in performing insurance pre-authorizations.


• Notifies management of any difficulties or inaccuracies experienced in the financial intake process in a timely fashion.


• Provides insurance information to appropriate clerical staff for verifications, and clinical staff to ensure patients are aware of their financial responsibility.


• Ensures that Medicaid and Title XX information is verified before billing is submitted to the Alcohol Drug Addiction and mental Health Services Board.


• Performs as backup for other clerical positions.


• Assists Patient Accounts Specialist with insurance entry; crisis intakes; case assignment; chart openings and other tasks as necessary.

What You Will Need:

• High School diploma, or equivalent.


• Ability to maintain a positive impression of the Medical Center at all times, and handle sensitive telephone and face‑to‑face inquiries.


• Ability to maintain orderly files and records.


• Successful completion of a ninety (90) day probationary period.