Financial Service Representative Position- $20/hr – FT and PT Job Description
Do you possess effective communication skills? Do you strive to provide consistent and efficient service to others? If you are looking to find your fit with a growing company, Metro has a great opportunity for you! Earn $20.00 per hour with a complete benefits package for full-time positions and opportunities to grow and advance.
The Financial Service Representative’s primary responsibility is handling all member service calls in a professional and knowledgeable manner. This requires the ability to cultivate and develop relationships, establish trust, recognize solutions that would benefit the member, and answer their requests in a friendly, efficient, and accurate manner.
Position responsibilities include:
• Answer member service phone calls for the Credit Union by greeting members in a friendly manner, handling their transactions efficiently and accurately, offering them additional products or services when it benefits them, and ending the call in a polite manner.
• Provide quality service to members through various methods of communication including video, chat, message center and email.
• Perform requested transactions for members including but not limited to: answering questions, giving out history or balance information, placing stop payments on drafts or EFT’s, handling wire transfer requests, processing check orders, providing card, online banking, fraud/dispute troubleshooting, and blocking or reordering cards when appropriate.
• Maintain an upbeat and positive attitude at all times.
• Develop relationships with the members who you work with on a regular basis.
The ideal candidate will have:
• Effective communication skills to be utilized by phone, in writing and/or virtually
• Experience in a service-oriented job
• Ability and willingness to learn quickly
• Strong computer aptitude
• Ability to multi-task
• Bilingual a plus
Benefits:
• Paid Time Off (PTO), Paid Holidays
• Medical, Dental, and Vision coverage
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Tuition Reimbursement
• 401(k) with Employer Matching
• Flexible Spending Accounts (medical & daycare)
Come be a part of Metro Credit Union!
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