Financial Services Representative I

BASIC FUNCTION:

Under the direction of the Financial Services Supervisor, develop business by initiating and building strong relationships with new and existing members. Through personal contact and full utilization of information systems, uncover member needs and develop product/service packages designed to meet those needs. Perform savings, unsecured loans, shared secured loans, and teller transactions for members. Service new membership accounts, share secured and unsecured loans. Answer incoming calls related to member service inquiries. Stay abreast of new technology available to the Ferguson Anywhere platform and utilize all functions to streamline processes. Responsible for interacting and monitoring all online and virtual service platforms. This includes Eltropy, Allied Payment Solutions, and any platforms that may be available in the future. 

MEMBER SERVICE:

Provide consistent courteous, personal, and professional service to members. Develop strong member loyalty by continually interacting with members, anticipating their needs and offering Credit Union products/services to fill members’ needs and increase member wealth. May include outbound calls to existing/potential member to develop loan needs and to solicit new member business. Promote the use of automation by personally demonstrating use of automated services to members. Open new accounts, service existing accounts, and complete transactions like deposits, withdrawals, and loan payments. Resolve account problems and answer general member questions. Meet specific, measurable goals for shares, loans, debt protection, cross-selling and referrals based on the credit union business plan.

SALES GOALS:

Responsible for specific, measurable goals for shares, unsecured loans, debt protection, cross-selling and referrals based on credit union’s strategic plan.

MEMBER ACCOUNT MAINTENANCE:

Perform maintenance service like account information changes, stop payments, check orders, membership card replacements, direct deposit establishments, account closings, and research. Through these activities, provide service that exceeds members’ expectations by offering products/services to save time and money, offer convenience and peace of mind. Complete automated processing and documentation accurately.

TEAM COMMUNICATION/PRODUCTIVITY/SUPPORT:

Develop and nurture a philosophy focusing on honest, open communications, individual productivity, and strong member orientation. Offer ideas to improve member service, reduce operating expenses, and meet sales goals.  

EDUCATION: Equivalent to High School education with additional broad specialized training equivalent to 1 year college. Experience can be credited in lieu of education. Continuing education a plus.

EXPERIENCE: 1-2 years sales experience with a financial institution products and services, including meeting sales goals for deposit, credit and automated products.  

KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of financial institution products, services and operations; excellent skills in communication, customer service and sales; very strong member/customer orientation; ability to work independently and as part of a team, solve challenges; demonstrate flexibility and eagerness to learn and embrace change. Ability to lift 50 pounds, stand or sit for long periods of time, use general office equipment such as telephone, computer, scanner, fax and printer.