Financial Systems Administrator

Job Description:

POSITION SUMMARY: 

The Financial Systems Administrator is responsible for overseeing and optimizing Portillos’ financial systems by implementing best practices and ensuring system reliability and performance.  This role primarily supports the Oracle Cloud platform while maintaining involvement in all financially integrated systems. Key responsibilities include installing, configuring, patching, upgrading, and maintaining the company’s Oracle applications and related technologies.

This individual will lead the change management processes that support ongoing system enhancements and business operations, partnering closely with Accounting and Finance to ensure data integrity and system accuracy.  They will also manage performance and accountability of a third-party service provider, ensuring timely support ticket resolution, proactive feature adoption, and alignment with Oracle’s roadmap and strategic goals. 

The Financial Systems Administrator serves as the subject matter expert (SME) for Oracle Cloud, driving system adoption, continuous improvement, reporting accuracy, and successful release management across all financial platforms. 

This is a hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Tuesday through Thursday.

CORE RESPONSIBILITIES:

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family:  Work together to make everyone feel at home, and we step up when someone needs help

• Perform general administrative duties across multiple SaaS Financial Systems including access management and user support
• Collaborate closely with cross-functional teams to ensure financial and system activities/tasks and deliverables are completed accurately and on time
• Identify, design, and implement internal process improvements including but not limited to automating manual processes and optimizing data delivery within the Oracle Cloud Environment
• Develop clear and effective communications to keep management and Restaurant Support Center team members informed on system performance and project status
• Partner with functional business leads to prioritize system enhancements, reporting needs, and issue resolution

Greatness:  We’re obsessed with being the best and work hard to continuously improve.  Our greatness is rooted in Quality, Service, Attitude and Cleanliness

• Coordinate and oversee work of the managed services provider to ensure service levels, responsiveness, and quality standards are consistently met
• Drive vendor accountability and performance by managing a third-party consultancy ensuring support tickets are resolved promptly, release features are maximized, and Oracle roadmap initiatives are proactively integrated into business strategies
• Design, develop and maintain customized searches, reports, scripts, workflows, and objects that enhance system performance
• Write unit/integration tests, document business flow diagrams, and maintain knowledge repositories
• Conduct data analysis and troubleshooting to resolve technical issues and support system reliability
• Provide timely support and documentation to internal and external auditors as needed
• Review and approve configuration changes, ensuring alignment with business processes and governance controls

Energy:  We move with urgency and passion, while maintaining attention to detail

• Collaborate with both internal and external technical partners to deliver system solutions that meet evolving business needs
• Monitor data process to ensure accuracy, timeliness, and consistency across all financial systems
• Maintain and validate disaster recovery and backup systems to ensure business continuity and data protection

Fun:  We entertain our guests, we connect authentically, and we make each other smile

• Build trusted relationships across departments to promote engagement, participation, and adoption of system tools and improvements
• Create and deliver meaningful Oracle Cloud reports that provide actionable business insights
• Contribute to a positive, team oriented culture and pitch in where needed and celebrating shared success
• Other duties as assigned

ORGANIZATION RELATIONSHIPS:

This position reports to the Director, Business Systems IT.  The Financial Systems Administrator interacts with senior leadership, Operations, People, Legal, Payroll and Accounting/Finance, Marketing, and Information Technology members.

REQUIRED QUALIFICATIONS:

Minimum Educational Level/Certifications

Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Math, Finance, Information Technology, or related field

Minimum Work Experience, Qualifications, Knowledge, Skills, Abilities

• Minimum of 4 years of hands-on experience administering Oracle Cloud solutions
• Proven success in leading the configuration, development, implementation, and optimization of Oracle Cloud Solutions
• Strong understanding of SOX compliance and internal control requirements
• Working knowledge of setup of ETL processes and integration setup
• Familiarity with cloud-based solutions (e.g. AWS, Azure, GCP)
• Proficiency in SQL Server and relational databases
• Excellent analytical and problem-solving abilities, with strong project management and organizational skills
• Demonstrated ability to work both independently and collaboratively in a fast-paced, team-oriented environment
• Experience in a highly collaborative fast-paced environment with local and remote teams
• Skilled in gathering, analyzing, and consolidating information to support business decisions
• Proven ability to manage and hold external vendors accountable
• Strong written and verbal communication skills, with experience developing reports, documentation, policies, and procedures
• Strategic thinker with a track record of translating ideas into practical, successful execution  

Travel Requirement

• Occasional travel may be required for participation in Oracle conferences, user groups, and professional forums to maintain current knowledge of best practices, product enhancements, and industry trends

PREFERRED QUALIFICATIONS

Educational Level/Certifications

• Oracle Cloud Financials certifications

Work Experience and Qualifications

• Experience supporting multi-unit operations, ideally within the restaurant, retail, or hospitality industries
• Background working for multi-state employers with complex financial or regulatory requirements
• Prior experience in a publicly traded company environment

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.  This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.  The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.