Financial Verification Specialist

If you are currently employed at Vivent Health, please log into UKG and submit your application through the My Company/View Opportunities page.

Get ready for something amazing! Imagine this: generous paid time off, including 12 paid holidays. And that’s just the start of the incredible perks you’ll enjoy at Vivent Health. There is 401k with 100% employer match up to 5%, 12 weeks of fully paid parental leave, employer subsidized medical, dental, vision benefits, and gender-affirming care benefits. And that's not even scratching the surface. Our complete package also includes employer paid short and long-term disability, tuition reimbursement, certification, and licensure assistance, and so much more. We also offer benefits for part-time roles! 

But here's the real deal. Your journey with Vivent Health isn't just a job. It's a chance to join an organization dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences.  This makes you a part of something bigger and enables you to have a meaningful impact in our communities and the lives of the amazing patients we serve. 

Here are a few highlights of what working at Vivent Health may offer you: 

• Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.


• Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.


• Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!


• Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.

YOUR CONTRIBUTION:

Deliver Excellence. Oversee with Integrity. Drive Progress. Exceed Expectations.

As part of Vivent Health’s commitment to ensuring timely and comprehensive healthcare access for individuals with and at risk for HIV, the Financial Verification Specialist plays a crucial role in streamlining insurance and eligibility screening. This position is responsible for verifying insurance coverage and providing an out of pocket estimate for services. The specialist will collaborate closely with patients and other team members to provide efficient and seamless support, contributing to an exceptional patient experience.

OUR EXPECTATIONS:

Winning skills and behaviors for success.

• Ensuring that all eligibility screenings meet key grant and funding criteria to protect financial sustainability and program effectiveness.


• Conducting thorough and efficient insurance verification for patient access to behavioral health, dental, and medical services.


• Update patient insurance and payor information in required systems, including Epic to ensure accuracy and completeness.


• Identify and communicate discrepancies in coverage and assist patients in resolving them.


• Collaborate with the social services team to complete grant eligibility requirements, when needed.


• Maintain clear and professional communication with patients, providers and insurance companies.


• Provide patients with information regarding their insurance coverage.


• Collaborate with other departments to address insurance-related inquiries or issues.


• Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.


• Demonstrate exemplary customer service and interpersonal communication skills; must have the ability to work with diverse people groups.


• Other duties as assigned


• Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE REQUIRED:

Required and preferred knowledge and experiences to succeed.  

• Education:
  
  
  
  • GED or HS Diploma
  
  
  
  


• Work Experience:
  
  
  
  • Minimum of two years of experience in insurance verification, financial benefits screening, or a related experience.
  
  
  • Proficiency in using EHR systems (e.g. Epic), Microsoft Office Suites, and other related software.
  
  
  • Strong knowledge of insurance plans, policies, and prior authorization requirements.
  
  
  
  


• Soft Skills:
  
  
  
  • Ability to work independently and collaboratively
  
  
  • Exceptional attention to detail and organizational skills.
  
  
  • Strong verbal and written communication skills, with the ability to explain complex information to patients and staff.
  
  
  
  


• Driving Requirements: Yes, for any position requiring driving as part of the job duties, employees are required to have a valid and current state driver's license and an insurable driving record. If a personal vehicle is to be used for this position’s job duties, access to an insurable and reliable vehicle is also required for this role.

Additional Preferred Qualifications:

• Demonstrate commitment to providing exceptional customer service to patients and other stakeholders.


• Must be highly flexible; able to accommodate changing needs of the department.


• Well-developed verbal and written communication skills.


• Professional appearance and demeanor.


• Experience with grant program eligibility screening.


• Epic experience is strongly preferred.

STATEMENT OF INCLUSION: 

Vivent Health is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy), mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal or state law. Vivent Health complies with other expanded protected classifications that specific county or municipal regulations may mandate. 

Vivent Health is deeply committed to fostering respect, dignity, and understanding for all individuals affected by HIV, regardless of race, ethnicity, sexual orientation, gender identity, socioeconomic status, or any other characteristic. We are dedicated to cultivating a supportive and inclusive environment that champions advocacy, education, and compassionate care for everyone in our diverse community.  

Going beyond the law’s requirements, Vivent Health places great importance on fostering a culture that celebrates diversity, equity, inclusion, and belonging. We actively seek qualified candidates from different racial, cultural, and economic backgrounds, as we believe that differing perspectives and experiences make us stronger as an organization. Vivent Health encourages all interested persons to apply for this position, and we look forward to learning more about your unique background and qualifications. 

As a recipient of federal funding, Vivent Health will not hire nor enter a contractual relationship with any party debarred, suspended, or excluded from federal assistance programs. 

Pay Rate:

Starting at $24.00/hourly (Depending on Experience)

Public Student Loan Forgiveness

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Please follow this URL to review one such program and their requirements:

https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service