Finnish Speaking Customer Service for Renewable Energy industry

Mercier Consultancy MD is excited to announce a unique opportunity for Finnish Speaking Customer Service Representatives in the Renewable Energy industry. This role is ideal for individuals who are passionate about sustainability and desire to contribute to a greener future. As a customer service representative, you will support clients and stakeholders in navigating our renewable energy solutions while providing exceptional service in Finnish.

Key Responsibilities

• Manage customer inquiries regarding renewable energy products and services via phone, email, and chat in Finnish.
• Provide accurate information on service offerings, energy savings opportunities, and installation processes.
• Assist customers with account management, including service updates and maintenance queries.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system, maintaining accurate records.
• Collaborate with technical and sales teams to ensure seamless service delivery.
• Stay updated on industry trends and new technologies in renewable energy.

• Fluency in Finnish (both written and spoken) is required; knowledge of English is an advantage.
• Experience in customer service, preferably in the renewable energy sector or related field.
• Strong communication and interpersonal skills with a customer-centric focus.
• Problem-solving skills and the ability to handle inquiries with empathy and professionalism.
• Attention to detail and organizational skills to manage multiple inquiries.
• Proficiency in using CRM systems and general computer applications.
• Willingness to work flexible hours, including evenings and weekends if necessary.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...