Fire Services Manager

Total Safety is looking for a Fire Services Manager to join their safety conscious team! The Fire Services Manager manages operations, equipment, instrumentation facilities and employees that perform customer service in areas which may include but not limited to service and repair of portable and semi-portable fire extinguishers, life safety equipment, fire detection systems, gas detection systems, foam systems, dry chemical systems, gaseous fire suppression systems and water-based fire protection systems. Ensures compliance with established regulatory, safety, operating standards, policies and emergency response procedures.

Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management. Our Core Values are People, Safety & Wellbeing, Accountability, Responsibility, Empowerment, Honesty, Transparency, and Integrity.

Specific Job Duties and Responsibilities

• Manages assigned Fire operations, policies and procedures. Works with others to develop new and/or improved procedures, processes and work standards for operational unit.  Integrates new concepts, technologies and practices and aligns with future needs to meet objectives.


• Ensures that production, quality and safety goals are communicated and that employees understand their roles in meeting or exceeding those goals.


• Ensures that all resources are being utilized effectively to achieve objectives. Provides effective counsel, especially where corrective actions are needed.


• Proactively manages safety and environmental issues and ensures compliance with Federal, State, and Company standards. Ensures that issues are identified, addressed, and elevated, if necessary, in a timely manner.  Works with HSE to recommend develop and improve safety procedures, training, long-range accident prevention and cost containment objectives.


• Manages assigned inventory and equipment to sustain a state of readiness in order to satisfy customer needs and demands. Submits purchase requests for equipment and supplies to support service and repair operation.


• Works with Sales, Customer Service and other internal departments to communicate and resolve customer concerns in a timely manner. Reports status of operational issues to managers ongoing basis.


• Ensures that all documentation and data entry associated with Fire operations is completed in a timely and accurate manner. This includes all inspection and repair documents, job cost billable expenses and time sheets.  Completes required reports and communication in a timely manner.


• Partners with human resources for hiring and firing, performance evaluation, salary and job change actions. Coaches and counsels' team and documents employee relations issues.


• Develops departmental training priorities and related budgets. Ensures that training programs are being utilized and communicates new needs to appropriate parties.


• Coaches and counsels' team to improve technical skills and interpersonal and problem resolution skills. Works to identify and provide opportunities for team to learn new skills and techniques.


• Manages a preventive maintenance program and ensures that vehicles, equipment, and other accessories are properly maintained and in top working condition.


• Plans and implements short and long-term departmental goals and objectives in areas including staffing, equipment needs, problem prevention, corrective action program and continuous improvement of fire services standard operating procedures.


• Assists with special projects as assigned. May occasionally be called upon to fill in or help handle excess workload demands.  Oversees contractors as required.

Education:  High School diploma or GED.  Associates degree in science or technical area strongly preferred.

Experience:  At least five (5) years of field experience in fire protection, petrochemical, oil refinery or related industry and at least one (1) year of supervisory experience.

Required Licenses or Specific Training:  Must have a valid driver’s license from state of residence and valid proof of vehicle insurance. Must possess good driving record and be insurable for Total Safety vehicle insurance while driving company truck.  Must be willing travel to customers site and available for travel for short and long-term out-of-town and/or offshore projects. Must obtain TWIC Card and other safety related badges/certifications as needed.

Must have thorough knowledge of Total Safety products and services in assigned area.  Have or obtain State Fire Marshal licenses for appropriate areas of service prior to performing work in those areas.  Obtain NICET level II certification in the appropriate area(s).

Other Required Skills, Knowledge or Abilities:  Proficiency with Microsoft Office, Excel, Outlook and other data base software.  Ability to quickly learn new software applications utilized by company.  Must demonstrate commitment to compliance with applicable laws and regulations, an unwavering commitment to safety and health and other company policies and procedures.  Must possess high ethical standards demonstrated by their approach to business.  Must demonstrates leadership and the ability to coordinate resources to achieve maximum profitability, efficiency and utilization.  Must understand and effectively manage key financial issues that impact service and operations functions and the business.  Experience with budget preparation and cost control.  Must be able to prepare accurate, effective, complete and easily understood written communications and reports.  Proficiency in the care and use of all sites specific, facility and customer required Personal Protection Equipment (PPE).  Trained in Respiratory Protection and fully certified to wear respiratory breathing equipment (Fit Tested).  Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.

Work Environment

Combination of office, shop, indoor and outdoor industrial environments.  May be frequently exposed to cold, hot, wet, humid, outside weather conditions and vibration.  Works in customer environment.  May be exposed to high pressure, chemicals, and traffic.  The noise level in work environment is usually moderate.

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