Firearm Customer Service Representative

Position Summary:
Provides customer service support by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This is a full-time position.

Position responsibilities:
• Deliver prompt and professional solutions for customer inquiries via phone, email, etc.
• Resolve customer issues over the telephone, including billing inquiries and sales opportunities
• Research, prioritize and resolve customer issues in timely and accurate fashion.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Maintain broad knowledge of all company products, services and promotions.
• Manage large volume of customer calls in friendly and courtesy manner.
• Provide outstanding and exceptional customer service.
• Work with product and sales teams to address and resolve customer issues efficiently.
• Return customer calls in a timely manner to ensure customer satisfaction.

Knowledge, Skills and Abilities:
• Must be computer savvy with POS systems; must know how to type, use Microsoft office proficiently, and be willing to learn new programs.
• Must have ability to work patiently and courtesy in customer relations
• Must have ability to communicate effectively, both verbally and in writing
• Ability to think quickly and logically to ensure expedient response to customer inquiries
• Must be organized and detailed oriented
• Must be able to multi-task, VERY Important
• Must be 21 or older
• Clean background, background check will be done

Education:
High school diploma or equivalent

Benefits:
• Competitive wages, based on experience.
• Health Insurance provided.
• Paid vacation

• Awesome co-workers!