Firearms Customer Support Representative

• It’s all about relationships! Build and maintain long-lasting relationships with buyers and collectors.
• Keep meticulous records of all customer interactions to meet (or EXCEED!) company standards for confidentiality, quality, compliance, productivity, efficiency, and client expectations.
• Unite as a team while empowering co-workers to meet targets and goals.
• Engage in active listening and problem solving with customers to answer questions, resolve issues, address concerns, and if necessary, escalate to the next level.

• Weekly pay!
• Paid time off and holidays!
• A la carte insurance benefits package, including FSA or HSA, company-paid life insurance and AD&D!
• 401(k) with company match!
• See some of the most rare and unusual firearms, military and historic collectibles!
• Complimentary fountain soda, fruit, oatmeal and treats!
• Monthly employee engagement events!
• Opportunities for upward mobility!

• High school diploma, GED, or equivalent required;
• Two years’ previous customer support experience, or similar experience required;
• Intermediate proficiency using Microsoft Office (Outlook, Word, Excel);
• Strong data entry skills and attention to detail;
• Ability to work six (6) auction weekends per year; and
• Ability to obtain and maintain active FOID card status (Illinois residents only).

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.