First Council Casino Flatwater Restaurant Back of House Kitchen Supervisor $15.50hr

 The F&B Supervisor is responsible for overall supervision and administration of the general food/bar service operation as relate to customer service, personnel, and operating procedures, in addition maintaining compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, and food storage and production. He or she also ensures that all guidelines are followed in accordance with gaming regulations, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS). It is also important that the food/bar services supervisor respect the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

 The following is a list of the main duties and responsibilities of the Supervisors. However, other duties will be assigned as deemed necessary by reporting department management and will be addressed per department job descriptions and Policies and Procedures.

CASINO/DEPARTMENT OPERATIONS

Develops and implements work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department in the absence of the department management and or under the direction of the department management.

Approves time for assigned staff and monitors overtime in the absence of the department management and or under the direction of the department management.

Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guest and takes appropriate action to correct the situation within established policies and procedures.

Maintains excellent working relationships with other company personnel, vendors, and contractors.

Handles guest complaints in a timely and professional manner, assist guest and team members with questions, and assist guests with personnel-related issues in the absence of the department management and or under the direction of the department management.

Be able to perform all tasks and have all required qualifications as described in Entry Level Position job description and all the department job descriptions that are overseen by the supervisor position.

Ensure that all functions and duties are maintained in a professional and efficient manner by all department personnel.

Perform other duties as assigned by department management.

REGULATORY COMPLIANCE

Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations, and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Otoe-Missouria Gaming Commission (OMGC) are understood and enforced by departmental personnel.

Ensures all assigned staff is aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline, when necessary, in the absence of the department management and or under the direction of the department management.

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act.

Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc. in the absence of the department management and or under the direction of the department management.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

Provide support and leadership direction to individuals directly reporting to this position in accordance with organizational chart.

Ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.

Responsible for the selection, training, and performance of assigned staff. May be required to discipline Team Members within the area of responsibility, as necessary, and in accordance with the department management’s delegated authority.

Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards under the direction of department management.

Ensures Team Members within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.

In conjunction with the Department Manager assist with developing and implementing staffing plans, training policies and procedures designed to enhance departmental operations.

Judgment/Decision Making

Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoids situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.

Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions in accordance with delegated authority and ensures those decisions are following applicable laws, rules, regulations, and established controls in the absence of the department management and or under the direction of the department management.

Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives under the direction of department management.

Communications

Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.

Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to department management.

 QUALIFICATIONS 

To perform this job successfully, a qualified candidate must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities needed in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires hands-on knowledge, skills, with experience in the hiring, training, scheduling, and supervision of staff. A background in decision making, problem solving, complaint resolution, resource allocation, and customer service skills is also helpful. Ideal applicants will have broad knowledge and extensive experience in cash handling and customer service management.

EDUCATION and/or EXPERIENCE

Candidates for this position should hold or can obtain a high school diploma or GED. Preference will be given to applicants holding an associate’s degree, and to those with three (3) to five (5) years of experience in food service and personnel management. A comparable combination of education and experience within specific areas of responsibility will also receive full consideration.

KNOWLEDGE, SKILLS & ABILITIES:

Recommend to the Food/Bar department management all aspects of operations concerning food/bar services and their role in the casino organization.

 Assist in the training and coordination of the organization staff and operation of the food/bar service department.

Assists the department management in maintaining the highest standards required by the state and federal governing bodies pertaining to personal hygiene, safety, and other relevant regulations.

Assist the department management with the proper training of the FOH and BOH staff as it pertains to his/her outlet and monitors the employee development.

Maintain standards of staff performance and reviews in a timely effective manner in all areas of operations.

Foster customer-centered service environment that exceeds guest expectations.

Assists the manager with maintaining departmental budgets and expenditures as assigned.

Keep all appropriate personnel, regulatory, and financial records as assigned by the department management.

Handle and report customer complaints to department management for his/her response.

Must be capable of working flexible shifts to include nights, weekends, and holidays.

 EMPLOYMENT AUTHORIZATION, WORK CARDS

 Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.

Otoe Missouria Gaming Permit

Liquor License

 Food Handlers Certification

PHYSICAL DEMANDS

While performing the duties of this position, an employee is regularly required to talk and listen. This position also involves standing and/or walking for extended period and using hands and fingers to handle or feel objects, such as cash, paperwork, and a 10-key calculator, plate ware, dinner ware and silver ware. The employee should be capable of lifting 50 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is regularly exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly moderate to loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Company promotes a drug-free work environment.

PUBLIC RELATIONS

Important attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.

DISCLAMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.