First Impression Specialist

Job responsibilities include but are not limited to the following:

• Provide the highest level of customer service to members, prospective members, and guests;


• Professionally greet members and guests;


• Ensure all check in procedures are followed

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  Ensure Guest Fitness Profiles are completed and appropriate fees are collected

  
  


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  Enter Guest and Telephone Inquiry information into CRM

  
  


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  Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests

  
  


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  Handle member service issues to include: Personal Training, guest, Lost and Found items, change of address, and questions regarding billings and payments

  
  


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  Promote and sell merchandise

  
  


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  Keep front desk area and lobby clutter free, and orderly

  
  


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  Perform general cleaning duties

  
  


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  Handle Petty Cash and Operate POS system, ensure open/close/break procedures are followed

  
  


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  Process all transactions through POS

  
  

Qualifications

• Reliable, professional, computer literate, energetic, and friendly


• Must be comfortable with "sales" and enrolling new members


• Interested in health, fitness, and/or sports.

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  Must have 6-12 months experience in customer service function. Retail environment preferred

  
  


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  Experience with multiple phone lines preferred

  
  


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  Basic computer skills

  
  


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  Strong customer service skills

  
  


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  Strong communication skills both oral and written

  
  


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  Organization skills

  
  


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  Attention to detail

  
  

As a member of the Fitness On Fire Team, you will receive:

- Competitive compensation

- Complimentary studio membership

- Discounts on services, products, and much more

Additional Information

All your information will be kept confidential according to EEO guidelines.

Must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted.