First Shift Family Engagement Coach

For Water Street Mission to fulfill our mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests.

Job Summary:

The Family Engagement Coach will assist the Family Engagement Supervisor with mentoring, modeling, and coaching families, parents, and children as they progress towards sustainable restoration. The Family Engagement Coach will be primarily responsible for overseeing, managing, and maintaining the Family Engagement schedule and room. The Family Engagement Coach will be stationed in the Family Engagement room to provide direct services to children staying at WSM. The Family Engagement Coach will work cooperatively with a team of Supervisors, Directors and other WSM staff, actively participating in a safe and healing environment and upholding the mission, vision, purpose, and core values of WSM.

Core Life Coach/Family Engagement team functions:

1. Uphold WSM’s mission

2. Offer radical hospitality

3. Practice presence ministry

4. Build safe relationships

5. Provide accountability and empower guests

6. Connect guests to internal WSM resource teams

7. Ensure campus safety

FLSA: Full Time, Non-Exempt

All Water Street Mission Staff must be:

1. Willing to sign the Water Street Ministries’ Statement of Faith

2. A current member or regular attendee of a local church

3. Able to fully support the Water Street Ministries’ core values and ministry philosophy

Essential Functions:

Culture and Values

• Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.

• Walk alongside fellow WSM staff in Christian community as we journey toward maturity.

• Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.

• Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.

• Above all, hold a love for Jesus and a recognition that ministry takes precedence over tasks.

Role Specific Responsibilities

• Assist the Family Engagement Supervisor with planning and coordinating Family Engagement for families and children staying at WSM (age birth-13 years for boys; birth-18 years for girls). This includes but is not limited to assisting with new family intakes, orienting guests to the Family Engagement team and room, and working with children and families in the Family Engagement room.

• Monitor and manage daily operations and maintenance of the Family Engagement room.

• Work evening(s) as assigned to support Family Engagement room while parents attend required evening activities.

• Be available as the need may arise in crisis situations.

• Communicate observations and concerns to the Family Engagement Supervisor.

• Work in full coordination with staff to identify guest needs and link guests to internal WSM resources.

• Take an active role in carrying out action plans for all Residential guests who desire parenting support.

• Take an active role in implementing individualized action plans for each child.

• Take an active role in implementing parent and child assessments, assessing areas of strength and needed growth.

• Shadow and/or participate in Parents as Partners coaching sessions with parents, as directed by Family Engagement Supervisor, for the purposes of professional/skills development and growth.

• Participate in special programs, events, and educational/training opportunities as requested or needed.

• Manage the organization, cleanliness, and safety of the Family Engagement room.

• Maintain accurate guest information, including reporting and data management.

• Remain knowledgeable of current best practices for child and family development.

• Attend all required meetings and trainings, such as Life Coach Team meeting, Family Engagement Team meeting, all-staff meetings, off-site trainings, and others.

• Assist Family Engagement Supervisor with providing education and skills training to the larger Life Coach team around parent/child best practices.

• Know and uphold all current policies and procedures.

• Track emails and Salesforce to pass relevant information to the next shift.

• Assist the Family Engagement Supervisor with training and overseeing Family Engagement volunteers to serve families and children, consistent with WSM’s model and policies.

• Perform all other duties as assigned.

Education and Experience:

Associate’s degree required (Bachelor’s degree preferred) in early childhood/elementary/special education, human services, social work with children and families, child/family development, or related field. Minimum of 1-3 years’ work experience with children and families, particularly with marginalized or vulnerable populations. Ability to work from a trauma-informed lens and with children with special needs required. Proficiency in Microsoft Office products required. Ability to work with a database (ex: Salesforce) is essential. Bilingual English-Spanish strongly preferred.

Reports To: Family Engagement Supervisor

Key Internal Relationships: Family Engagement Supervisor, Director of Life Coach Ministry, Residential Life Directors/VPs, Community Resources Directors/VPs, Life Coach Supervisors, , all Life Coaches.

Physical Demands:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Stand, walk, or sit - Continuously

• Use of fine motor skills - Continuously

• Bend, squat, kneel, and reach - Continuously

• Lift and/or move up to 35 pounds - Frequently

• Weekend, evening, and holiday availability – Occasionally

All Family Engagement roles carry a unique responsibility to safely evacuate children in the event of an emergency. This may necessitate carrying children and/or assisting children and parents down multiple flights of stairs in a rapid manner.

Christian Life:

Water Street Mission is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

 Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.

 Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.

 Adhere to the Water Street Mission Employee Handbook.