First Steps Service Coordinator

JOB TITLE: First Steps Service Coordinator
DEPARTMENT: First Steps / Children’s Service
SUPERVISOR’S TITLE: First Steps Manager
POSITIONS SUPERVISED: None
JOB STATUS: Full-time, Non-Exempt
SCHEDULE: Flexible, based on family needs; travel throughout assigned counties and occasional evening hours required

Summary:

Provide service coordination for infants and toddlers enrolled in First Steps by guiding families through intake, eligibility, IFSP development, referrals, transitions, and ongoing coordination of early intervention services. This role supports families by connecting them with appropriate services, maintaining required records, and ensuring compliance with state and federal First Steps requirements.

Key Responsibilities:
· Receive and respond to referrals within 2 business days
· Complete intake procedures, obtain informed consent, and explain due process and procedural safeguards
· Collect income and health insurance documentation for cost participation
· Coordinate assessments, evaluations, eligibility determinations, and IFSP development within required timelines
· Convene and participate in IFSP, annual review, and transition meetings
· Coordinate service delivery and connect families with financial support resources such as Medicaid and CSHCS
· Maintain accurate electronic records in EI Hub and complete required documentation and monthly reports
· Support transition planning to Part B, preschool, or other community services before age three
· Assist families with exit summaries and access to community resources
· Build and maintain professional relationships with families, providers, agencies, and multidisciplinary teams
· Provide services in homes and community settings, including evening appointments when needed

Qualifications & Skills:
· Strong written and verbal communication skills in English
· Working knowledge of First Steps due process, eligibility criteria, and procedural safeguards
· Understanding of state and federal regulations related to early intervention records, IFSPs, transition, and confidentiality
· Ability to collect, record, and enter required data accurately
· Strong computer skills, including word processing, databases, spreadsheets, and tablet/iPad use
· Ability to work independently, manage multiple responsibilities, and maintain confidentiality

Physical & Work Requirements:
· Valid driver’s license and reliable, safe transportation
· Proof of vehicle liability insurance meeting Indiana state law requirements
· Ability to travel throughout assigned counties and provide coverage as needed
· May require overnight travel for out-of-town training
· Maintain a clean, safe work environment

Certifications & Training Requirements:
· Successful completion of Service Coordination training
· Obtain Service Coordinator credential within 1 year
· Maintain Service Coordination credential and complete required ongoing training
· Comply with all state and local First Steps policies and procedures
· Maintain consumer confidentiality at all times

Additional Information:

For additional information contact Abigail Mann at [email protected]
 

Blue River Services, Inc. is an Equal Opportunity Employer/Drug-Free Workplace.

Education/Experience Requirements:

· Bachelor’s degree required 

· One year of experience working with children and families required