Salary :
Salary Range: $75,000 - $80,000 + 40% commission on all training sessions and up to a $4k annual bonus based on top performance.
Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.
Location: Redwood City, CA. Exact location details will be shared as soon as they become available!
Work Hours: Monday–Friday. Schedules will fall within the facilities' hours of operation (7:00 AM–7:00 PM). Typical shifts include 7:00 AM–3:00 PM or 11:00 AM–7:00 PM, but schedule flexibility is required.
Reports to: Club Operations Director
Your Mission:
Your mission is to be the motivational anchor of the fitness experience across an entire campus, ensuring the seamless delivery of every workout and coaching session. You set the stage for our members’ vitality, ensuring every weight, mat, and recovery tool is positioned with house proud precision. By owning the energy and flow of the fitness floor, you provide the expert foundation that fuels your members' physical performance and personal bests from the moment they begin their first set.
Your Focus:
You translate training plans and fitness schedules into seamless workouts. You manage all session logistics—from preparing equipment to coordinating smooth exercise transitions—ensuring even high-intensity classes run efficiently. By staying organized and calm under pressure, you maintain a professional, premium environment where clients can focus entirely on their training.
Outcomes You’ll Deliver:
- Planning & Designing Sessions: Design the logistical blueprint for extraordinary classes and personal training sessions. You precisely map out workout flows, timing, and equipment setups to ensure every session runs flawlessly and maximizes clients'
- Coaching & Managing the Floor: Serve as the high-energy, grounding anchor on the gym floor. Whether leading a packed group class or an intimate personal training session, you project a calm, professional confidence—channeling the swan to smoothly handle unexpected injuries or equipment issues while keeping the client experience elite.
- Maintaining & Resetting Spaces: Take pride in maintaining a pristine, training-ready stage. You manage the timely teardown, sanitization, and reorganization of the gym floor, studios & locker room, ensuring the next client steps into a spotless, welcoming environment.
- Tracking Progress & Refining Workouts: Review client performance metrics, tracking data, and class attendance trends. You turn this feedback into detailed programming adjustments that hone the coaching craft of the whole team, leading to better member retention and fitness results.
- Team Collaboration: Support the broader building ecosystem beyond the wellness center. You collaborate with the maintenance, leasing, and other teams to drive member engagement, ensuring your coaching efforts align with your building’s goals.
Requirements:
- 2+ years of experience providing personal training and teaching a variety of group fitness classes (e.g. strength, bootcamp, HIIT, yoga, or similar) preferably within a large campus, country club, or boutique wellness environment.
- Current nationally recognized Personal Training certification (NASM, ACE, ACSM, NSCA, or equivalent) required. Additional certifications in specialties such as yoga, Pilates, aquatics, or other wellness modalities are a plus.
- Proven experience delivering five-star service in high-volume or high-touch environments.
- Effective problem-solver, resolving complex issues quickly while protecting the guest experience.
- Comfortable partnering cross-functionally with key stakeholders to deliver an exceptional experience.
- Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
- Adaptable and confident learning new systems for membership and program management.
Key Competencies:
- The "House Proud" Standard: You possess an uncompromising eye for detail and a deep sense of ownership over your environment. You curate your space’s physical readiness, ensuring every chair is aligned, every supply is restocked, and every special touch is perfectly in place to uphold our five-star brand promise.
- Poise Under Pressure: You have a natural ability to "Channel the Swan" during live execution. You remain steady, calm, and professional in high-stakes moments, resolving real-time challenges behind the scenes so the guest only ever experiences a sense of effortless flow and serenity.
- Proactive Problem Solving: You don't wait for things to go wrong; you stay three steps ahead. You’ve demonstrated the foresight to identify potential friction points in a setup or schedule and clear the way before they impact the guest, ensuring every session or event is primed and ready for success.
- Trusted Partnerships: You build trust through consistent, high-quality follow-through. As an essential link between the plan and the reality, you communicate clearly and warmly with tenants, guests, and vendors, acting as a reliable anchor that others can depend on to get it right every time.
- Mastery of the Craft: You are committed to constant improvement and technical growth. You take pride in learning the nuances of our systems, whether they are AV, wellness tech, or operational workflows, and you use data to sharpen your skills and elevate the entire team’s delivery.
Our Core Values:
Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
A Quick Note About Salaries:
We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we’re a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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