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Salary: $70,000 annually + 40% commission on personal training sessions and up to a $4k annual performance bonus.
Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and full access to the on-site wellness center. Other incredible benefits HERE.
Location: Houston, TX at a sprawling corporate campus. We will share location details as soon as we can!
Work Hours: Full-time, Monday to Friday. Schedule flexibility is required to cover peak hours, typically between 6 AM–2 PM or 11 AM–7 PM.
Reports to: on-site General Manager.
Your Mission:
As a Fitness Coach, your mission is to deliver an exceptional, seamless member experience at the corporate fitness centers. You'll oversee daily operations with a warm, hospitality-focused mindset, ensuring the center is the primary hub for tenant well-being and a place members genuinely love coming to.
Outcomes You'll Deliver:
- Personalized Coaching & Revenue: Conduct 10-15 tailored personal or small group training sessions weekly. You'll focus on retaining current clients and converting new members through complimentary sessions to meet or exceed our team's annual personal training revenue goal.
- Engaging Group Fitness: Plan and lead a minimum of four safe and effective group exercise classes per week, maintaining a 60% attendance rate or higher. Be creative with specialty classes (like agility training for seasonal sports leagues) to help maintain a high membership satisfaction and engagement.
- Exceptional Member Experience: Create a welcoming, fun, and engaging atmosphere. Greet all members with enthusiasm and actively listen and respond to all feedback with a solutions-oriented approach, following up within 1 business day.
- Membership Growth: Support the team in reaching your collective annual membership goal by confidently leading prospective member tours, effectively managing payments for memberships and/or training packages, and assisting your team with marketing and promotional events. Proactively identify opportunities to upsell or cross-sell services.
- Operational Excellence: Maintain a clean, organized, and fully operational facility. Use our proprietary technology to ensure accurate member enrollment and smooth daily operations. This includes restocking supplies, maintaining locker rooms, and keeping our special touches (infused water, essential oils, eucalyptus towels) pristine.
Baseline Requirements:
- Experience: 3+ years as a fitness instructor and personal trainer.
- Certification(s): Required Personal Training certification from a national organization (NSCA, NASM, ACE). Current CPR and First Aid Certifications, plus Group Fitness certification(s).
- Nice to have: Comfort & certification in teaching diverse group fitness formats and levels, and previous experience executing successful wellness and promotional events.
Key Competencies:
- Customer-Centric Focus: You have an innate hospitality mindset and thrive on exceeding customer expectations. You are happiest when serving others.
- Hyper-Organized Multitasker: You manage multiple tasks effectively, prioritize your work to maximize efficiency, and are known for your organizational skills.
- Stellar Communicator: You build strong relationships with colleagues and clients through clear, professional, and empathetic communication. You are approachable, reliable, and comfortable communicating with high-level executives.
- Creative & Innovative: You're naturally curious, always envisioning new possibilities, and enjoy tackling challenges with unique, original approaches.
- Technologically Savvy: You're quick to learn new platforms and use technology efficiently and effectively to support operations.
- Reliable Team Player: You are dependable and collaborative, understanding how your daily efforts contribute to the entire team's success. You are ready to "pick up an oar" and do what is needed.
Our Core Values:
Playbook's culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Playbook is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
A Quick Note About Salaries:
We list salaries based on a few key factors. These include location-specific budgets, market trends, team size, and the scope of the building. Since we’re a national company working with office properties of all shapes and sizes, the listed salary is tailored specifically to this role and may differ from similar-titled roles on our Careers Page. Curious or want to chat more about it? We promise to be open and transparent about these details throughout our interview process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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