Reports to:

• Manager

Requirements: 

• Fluent in English


• Proficient reading and writing skills


• Computer Skills

Special Skills: 

• Strong customer service skills

Responsibilities: 

• Membership Sales


• Greet all members & guests with a smile and wish them well as they exit the club


• Check in all members and guests in accordance with company procedures


• Facilitate any messages on club software at member check-in


• Answer phones in courteous, helpful, professional manner


• Communicate special events to members and guests


• Maintain an atmosphere which makes members feel welcome


• Facilitate all member requests or forward to a manager


• Maintain professional disposition at all times


• Sell retail products


• Schedule member services: tanning, etc


• Facilitate payment of member services in accordance with company procedures


• Know club facility, services, and schedules


• Maintain a clean and organized work area


• Assist in all projects as delegated by club management


• Follow all policies and procedures in the Employee Handbook


• Organizing and cleaning 


• Opening and closing duties

Meetings: 

• Monthly or Weekly Department Meetings Employee Training Meetings