Fitness Lead

The Fitness Lead will play a role in overseeing and supporting the team of personal trainers and coaches at all Cross Creek Fitness facilities, ensuring clients are matched effectively with trainers and coaches, intake management of all personal training inquiries, completion of new client onboarding communication, scheduling resident orientations and consultations, tracking, and assisting in the creation and organization of fitness programs. This role includes customer service, facility/team management, organizational skills, and the ability to assist in administrative tasks as needed. This role will split their time and responsibilities between all Cross Creek Fitness Center facilities.

The Fitness Lead works closely with the Fitness Director and Assistant Director on all responsibilities outlined below:

Personal Trainers and Coaches Support:

• Oversee all Personal Trainers and Coaches to provide general support


• Oversee all scheduling of provided services to residents with staff. (Personal training consultations, nutrition consultations, coaching screening qualifications, orientations, or other requested services). Able to step in and provide these services when needed.


• Oversee all Trainer communication and coordination (Update Basecamp schedule with new client consultation appointments, maintain up to date Personal Training Inquiry Tracker).


• Coordinate check in reviews with personal trainers and coaches.

Customer Service:

• Respond professionally and promptly to resident emails on inquiries for personal training, specialized programs, and general questions/concerns about Fitness Center operations.


• Responsible for all general service intakes and general communication with new clients and/or program participants.


• Provide outstanding customer service for all additional services provided to the community.


• Oversee facility operations at the Front Desk, includes planning and monitoring of day-to-day operations, fitness programs and events to ensure smooth progress.


• Oversee and ensure policies and safety protocols on the floor, complete daily cleaning protocols, facilitate daily equipment inspections, maintain facility inventory and purchasing needs, provide quality customer service, and programs/ services run according to schedule.

Program Development:

• Coordinate the development, implementation, communication, participant registration, and marketing for all special events and fitness programs within the community of Cross Creek.


• Responsible for overseeing ongoing and established monthly programming within the community.


• Monitoring program registrations.

Administrative Support:

• The Fitness Lead works closely with the Fitness Director and Assistant Director to ensure that the company is providing the best possible service to our community.


• Works directly with Assistant Fitness Director and Fitness Director on all programming and operational developments.


• Weekly updates with the Fitness Director to collaborate on updates, projects, and tasks.


• Update and maintain accurate records of clients and program information.

Waterhole Fitness Center:

• Oversee facility operations, includes planning and monitoring of day-to-day operations, fitness programs and events to ensure smooth progress.


• Oversee and ensure policies and safety protocols on the floor, complete daily cleaning protocols, facilitate daily equipment inspections, maintain facility inventory and purchasing needs, provide quality customer service, and programs/ services run according to schedule.