FIX Onboarding and Production Support Specialist - Professional Development Opportunities

Responsibilities:

• Main responsibility will be working with clients to onboard them into our FIX trading platform and provide ongoing support to provide the highest level of customer satisfaction.
• Work with clients as well Trading Desk to understand their FIX onboarding requirements and configure FIX settings to meet their needs.
• Troubleshoot and resolve technical issues related with FIX connectivity, Onboarding , working with Internal as well External team if required.
• Co-ordinate with internal stakeholders to ensure that FIX onboarding and Production support are in line with the Business objectives.
• Maintain accurate records of Clients Onboarding and production support activities and update knowledge base/wiki on regular basis.
• Work with external software vendors that have integrated with our systems, or vice versa
• Co-ordinate the release of new applications and FIX configurations and enhancements with external clients

Skills:

• Excellent communication and Interpersonal skills with ability to strong relationship with clients and internal stake holders.
• Strong Problem solving and troubleshooting skills.
• Attention to details and ability to maintain accurate records.
• Ability to work independently and as part of team.

Education:

• Bachelor Degree in Computer Science or related field.
• Min 5+ years’ experience working with FIX protocols with deep understanding of FIX messages and order routing