Fixed Operations Manager

"EVERYONE IS FAMILY IN OUR HAUS" 

Company Vision
Bringing family and friends together to have fun and create memories.

Mission
As a strategic partner and liaison between key departments, the Fixed Operations Manager establishes and oversees goals, objectives, policies, and the provision of services to ensure efficiencies are in place to meet the expectations and needs of customers.   

Pay
$75,000 - $115,000 (base salary + commission)

Why Join Our Team

Build a career where you can lead, make an impact, and enjoy what you do outside of work.

• Work/Life Balance - Closed Sundays with rotating weekends off so you can maintain a life outside of work
• Make an Impact - Lead your department, drive performance, and implement changes that directly affect results
• Autonomy & Trust - Run your department with full leadership support - without the micromanagement
• Family-Owned Culture - A team-oriented environment where your voice is heard and leadership is genuinely accessible
• Stability & Reputation - Over 60 years in business, a strong community presence, and long-tenured employees who love what they do
• Employee Recognition - Annual recognition awards night plus employee appreciation events held throughout the year
• Award-Winning Workplace - Voted one of the Best Places to Work in New York by the Capital District Business Review, multiple years running

Outcomes
Successful candidates will:

• Act as liaison and build collaborative relationships between sales, service, parts, and other departments as appropriate, to ensure that excellent communication is always maintained and company protocols and standards are followed
• Provide regular communication and leadership to staff through daily and weekly collaborative meetings and group huddles
• Manage customer quality assurance programs; monitor existing processes and controls, and analyze and take steps to improve effectiveness
• Constantly monitor and communicate productivity of service and parts staff. Perform routine 1:1 coaching to motivate team members to achieve and surpass goals while delivering exceptional customer experience and adhering to processes
• Oversee profit and loss reports to monitor labor and supply cost, and to attain highest possible gross profit margins; observe trends and set monthly goals
• Review and take swift action on escalated customer service issues
• Review service and parts employee payroll weekly; make corrections and submit timely to ensure accurate payment to employees
• Play a significant role in long-term planning; explore and implement change to enhance organization reputation and add value to job accomplishments

Supervisory Responsibilities
This position supervises the Service and Parts departments of one work site, which includes the Service Advisors, Warranty Administrator, Foreman, Service Technicians, Service Department Receptionist, and all employees of the Parts team. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications

• High School Diploma
• 5 years of combined customer service and mid-level management experience, in an industry such as auto, construction, property, HVAC, or similar
• General knowledge of, or experience with RV equipment and accessories helpful  

Competencies

• Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions, and to effectively coach people to improve performance
• Proven ability to structure and process qualitative and quantitative data and draw insightful conclusions
• Ability to think and act strategically and perform comprehensive analysis
• Good math, computer and data entry skills
• Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting
• Effectively reaches out to peers and cooperates with management team to establish collaborative working relationships

Physical and Environmental Conditions

• Talking and hearing, repetitive hand motion, using hands to grasp, and reaching with arms/hands, are required.  May occasionally use ladders to access hard to reach areas.
• Some exposure to adverse environmental conditions, but not to the extent of being undesirable.  Unit inspections may occur outside in varied weather conditions.

Disclaimer

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. 
• The company reserves the right to add to/revise an employee's job duties at any time at its discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.