Fixed Operations Support Administrator

Fixed Operations Support Administrator

Department: Shared Services

Reports to: Fixed Operations Administrative Lead

Salary Range: $22 - $26

Job Summary

The Fixed Operations Support Administrators will support delegated stores by completing service contract/ fleet/OEM submissions and payments, and closing repair orders in the Dealer Management System, input pricing when needed, and back up to our Fixed Operations Service Administrators & Warranty Administrators.

Core Responsibilities

Daily

Close repair orders for delegated stores

Service contract authorization submissions

Service contract payments posted to DMS

OEM/Fleet/Road hazard/LTPG submissions

Resolve claim errors

Input or correct pricing on ROS

Weekly

Review open RO report and ensure they are closed in a timely manner

Review accounts within DMS

Monthly

One on One with Fixed Operations Team Lead

Month-End

Ensure all open RO’s that can be closed for the month, are closed

Quarterly

Review accounts with Fixed Operations Team Lead

Year-End

Review all accounts by end of January to ensure they are ready for audit

If any 12^th month adjusting entries need to be completed, this needs to be communicated to Fixed Operations Team Lead by Dec 31^st.

Ensure account transaction descriptions and supporting documentation for bodyshop accounts are saved to the M drive for December GL

Other Responsibilities

Maintain the integrity of the FTC regulations

Complies with the employee handbook, company, & departmental policies

Cross training

Organizing and maintaining paperwork

Job Requirements

• Strong analytical skills and a sense of urgency


• Previous automotive accounting experience preferred, but not necessary.


• Team player focused on efficiency and accuracy.


• Strong communication skills via email/phone


• Good organization skills with attention to detail


• Critical thinker and effective time manager


• Experience with Microsoft Office/Excel


• High School Diploma


• 2 years of administrative experience

Universal Responsibilities

• Adhere to the Rochester Motor Cars mission, vision and values in all situations.


• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.

1. Customer Enthusiasm


2. Employee Satisfaction


3. Financial Performance


4. Market Effectiveness


5. Ongoing Improvement

• “Grow people, make friends and do good.”


• Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.

About Rochester Motor Cars

At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.

Competitive compensations and benefits, including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.

Additional duties may be assigned by the Fixed Operations Team Lead and job description subject to change at management’s discretion.