FL - Technology Scrum Master

Description

Job Code: Scrum
Department: Technical Support
Division: Technical Support
Reports To: Vice President of Corporate Operations
Job Location: Orlando, FL-32837
Hours/Week: 40+

Benefits:
401k
Dental Insurance
Health Insurance
Holidays
Vacation
FLSA Status: Exempt
Prepared By: John Racine
Prepared Date: June 5, 2024

Tasks & Activities:

Custom Job Purpose:
The Technology Scrum Master will drive the efficiency and effectiveness of our Tech Services team. Starting with the implementation of Kanban to prioritize and manage tasks, ensuring all projects reach full completion. Over time, the role will expand to include Engineering and Programming teams, fostering a cohesive and agile work environment across departments. A key objective of this role is to improve reaction times for our Field Operations, Licensing team, and licensees worldwide, ensuring adherence to Service Level Agreements (SLAs) and accuracy in our practices. Once the Kanban and Scrum frameworks are executing effectively, the candidate will also introduce Lean methodologies to enhance overall efficiency in time management and cost reduction.

Tasks: Manage project execution to ensure adherence to budget, schedule, and scope.
Confer with project personnel to identify and resolve problems.
Monitor or track project milestones and deliverables.
Submit project deliverables, ensuring adherence to quality standards.
Initiate, review, or approve modifications to project plans.
Schedule and facilitate meetings related to information technology projects.
Direct or coordinate activities of project personnel.
Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).
Identify need for initial or supplemental project resources.
Perform risk assessments to develop response strategies.
Identify, review, or select vendors or consultants to meet project needs.
Kanban Implementation:
Introduce and manage the Kanban process for the Tech Services team. Prioritize and organize tasks to ensure timely and efficient project completion. Monitor and optimize workflow, identifying and addressing bottlenecks.

Scrum Master Duties:
Facilitate daily stand-ups, sprint planning, reviews, and retrospectives. Ensure the team adheres to Scrum practices and principles. Act as a servant leader, removing obstacles and enabling team success.

Cross-Departmental Collaboration:
Extend agile practices to Engineering and Programming teams. Foster a collaborative and communicative environment between Tech Services, Engineering, and Programming. Support the teams in delivering high-quality products and services.

Continuous Improvement:
Promote a culture of continuous improvement and learning. Provide training and mentorship to team members on agile methodologies. Implement metrics and KPIs to measure and enhance team performance.

Operational Efficiency:
Improve reaction times for Field Operations and the Licensing team. Ensure adherence to SLAs and accuracy in practices. Enhance communication and responsiveness to licensees nationwide.

Lean Methodologies:
Once Kanban and Scrum frameworks are established, introduce Lean principles. Focus on improving efficiency in time management and reducing costs. Drive continuous improvement initiatives to streamline processes and enhance productivity.

Key Skills and Qualities: Strong Organizational Skills
Excellent Communication
Service-Oriented Mindset
Agile and Lean Expertise
Work Activities: Coordinating the Work and Activities of Others
Communicating with Supervisors, Peers, or Subordinates
Organizing, Planning, and Prioritizing Work
Interacting With Computers
Developing and Building Teams
Scheduling Work and Activities
Making Decisions and Solving Problems
Monitoring and Controlling Resources
Updating and Using Relevant Knowledge
Detailed Work Activities: Analyze data to identify trends or relationships among variables.
Assign duties or work schedules to employees.
Collaborate with others to resolve information technology issues.
Collect data about customer needs.
Develop detailed project plans.
Develop guidelines for system implementation.
Develop information communication procedures.
Identify information technology project resource requirements.
Manage budgets for appropriate resource allocation.
Manage information technology projects or system activities.
Participate in staffing decisions.
Prepare analytical reports.
Work Context:

Physical Demands:
The employee is frequently required to climb or balance, stoop, kneel, crouch, or crawl. The employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, talk, or hear.

Lifts Weight or Exerts Force Work Environment:
The employee is occasionally required to lift up to 10 pounds, up to 25 pounds, and up to 50 pounds.

Visions:
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus.

Work Environment:
The employee is occasionally exposed to wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, outdoor weather conditions, and risk of electrical shock.

Skills & Knowledge:

Qualification: Years of Experience: 1+
Education: Bachelor's Degree
Degree or Formal Training: Certified Scrum Master (CSM) or similar agile certification.
Additional Information: Bachelor's degree in Computer Science, Information Technology, or a related field. (preferred)
Certified Scrum Master (CSM) or similar agile certification.
Proven experience as a Scrum Master or in a similar role within tech services. (Preferred)
Strong knowledge of Kanban, Scrum, and Lean methodologies.
Excellent organizational and communication skills.
Ability to work effectively with cross-functional teams.
Experience in Tech Services, Engineering, or Programming is a plus.
Skills:

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Understanding written sentences and paragraphs in work related documents.

Communicating effectively in writing as appropriate for the needs of the audience.

Talking to others to convey information effectively. Critical Thinking
Active Listening
Reading Comprehension
Writing
Speaking
Social Skills

Adjusting actions in relation to others' actions.

Bringing others together and trying to reconcile differences.

Being aware of others' reactions and understanding why they react as they do.

Actively looking for ways to help people.

Teaching others how to do something. Coordination
Negotiation
Social Perceptiveness
Service Orientation
Instructing
Complex Problem Solving Skills

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Complex Problem Solving
Technical Skills

Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Analyzing needs and product requirements to create a design.

Watching gauges, dials, or other indicators to make sure a machine is working properly.

Generating or adapting equipment and technology to serve user needs. Quality Control Analysis
Operations Analysis
Operation Monitoring
Technology Design
System Skills

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Systems Analysis
Judgment and Decision Making
Systems Evaluation
Resource Management Skills

Managing one's own time and the time of others.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Determining how money will be spent to get the work done, and accounting for these expenditures.

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Time Management
Management of Personnel Resources
Management of Financial Resources
Management of Material Resources
Desktop Computer Skills

Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.

Using a computer application to create, manipulate, edit, and show virtual slide presentations.

Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).

Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Databases
Graphics
Internet
Navigation
Presentations
Spreadsheets
Word Processing
Knowledge:
Required: English Language
Customer and Personal Service
Computers and Electronics
Administration and Management
Engineering and Technology
Tools & Technology:

Tools Desktop computers
Desktop computers
High capacity removable media drives
Universal serial bus USB flash drives
Laser printers
Laser printers
Mobile phones
Smartphones
Notebook computers
Laptop computers
Personal computers
Personal computers
Tablet computers
Tablet computers
Technology Project management software
Data base user interface and query software
Enterprise resource planning ERP software
Operating system software
Data base management system software
Enterprise application integration software
Graphics or photo imaging software
Application server software
Business intelligence and data analysis software
Configuration management software
File versioning software
Apache Subversion SVN
Continuous integration software
Git
Version control software
Customer relationship management CRM software
Oracle Eloqua
Salesforce software
Blackbaud The Raiser's Edge
Document management software
Document management system software
Adobe Systems Adobe Acrobat
O3spaces Workplace
Electronic mail software
Microsoft Exchange Server
Microsoft Outlook
IBM Notes
Enterprise system management software
IBM Power Systems software
Kforge
Splunk Enterprise
Program testing software
Selenium
JUnit
Hewlett Packard LoadRunner
Desktop publishing software
Adobe Systems Adobe InDesign
Microsoft Publisher
Financial analysis software
Delphi Technology
Oracle E-Business Suite Financials
Map creation software
Geographic information system GIS software
ESRI ArcGIS software
Network monitoring software
Nagios
Wireshark
Object oriented data base management software
Hibernate ORM
PostgreSQL
Office suite software
Microsoft Office
Google Drive
Sales and marketing software
Marketo Marketing Automation
Google AdWords
Transaction security and virus protection software
McAfee
Symantec
Word processing software
Microsoft Word
Google Docs
Access software
Citrix
Backup or archival software
Veritas NetBackup
Calendar and scheduling software
Scheduling software
Communications server software
IBM Domino
Data mining software
Google Analytics
Expert system software
Ansible software
Industrial control software
Supervisory control and data acquisition SCADA software
Internet protocol IP multimedia subsystem software
Voice over internet protocol VoiP system software
Metadata management software
CA Erwin Data Modeler
Mobile location based services software
Resource management software
Network security or virtual private network VPN management software
Virtual private networking VPN software
Presentation software
Microsoft PowerPoint
Requirements analysis and system architecture software
Unified modeling language UML
Spreadsheet software
Microsoft Excel
Transaction server software
Customer information control system CICS
Video creation and editing software
Apple Final Cut Pro