Fleet Advisor

Company : Doggett & Co

Job Type : Full Time

129 Access Rd, Springdale

Job Description - Fleet Advisor

Fleet Advisor

Classification

Exempt

Essential Functions

Provide Breakdown assistance – collaborate with other dealers on behalf of your customers to quickly move their trucks through repair and ensure communication of status is in place via Service Tracker, etc.

Single point liaison for the Dealer and DTNA Aftermarket experience, navigating the processes, tools and people needed to support the customer and quickly resolve their needs

Understand and maximize value of DTNA’s portfolio of digital solutions available to navigate and solve customer needs

Coach and educate your customers on the digital tools and features available to them

Provide clear, consistent communication, leveraging communication tools such as Service Tracker

Utilize Detroit Connect products/tools to provide an enhanced service experience
- Setup & manage customer Detroit Connect account as a Fleet Advocate
- Utilize Detroit Connect Remote Diagnostics to proactively provide service insights
- Utilize Detroit Connect Remote Update products to perform Firmware Over the Air Updates (FOTA), and Parameter Updates (POTA) on behalf of your customer
- Leverage safety and fuel analytics data to drive fleet management insights
- Provide base level troubleshooting
- Support new service activation and renewals

Guide customer through truck walk around & provide familiarization of truck features and options
- Navigate in cab HMI
- Perform Regen
- Utilize Smart Source App

Be able to support the sales process by providing knowledge on the value of the technology and tools associated with the truck and dealership

Identify & procure necessary parts within the network

Vocational & Body Builder Support – body interfacing with chassis, parameters – engine, body and smartplex (Chec tool) - if applicable

CPWA Management - if applicable

Participate in co-creation events with OEM to improve customer experience

Qualifications

Upon hire must complete CX Advocate Manager Certification within first 3 months

High School Diploma/GED or greater

Proven customer support experience or experience as a client service representative

Strong understanding of dealerships business unit operations

Strong understanding of customer base business models

Strong technical knowledge of the vehicle – prior technician experience

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Bilingual in Spanish is preferred

Strong technical and analytical skills - ability to analyze data and generate actionable insights

Ability to multi-task, prioritize, and manage time effectively

Works well with others with minimum supervision

Team oriented

Travel Requirements

Travel may be required

The Fleet Advisor must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer

Original job Fleet Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Fleet Advisor Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Fleet Advisor

Job Description - Fleet Advisor

Similar Fleet Advisor Jobs in the US

Mobile Apps