Fleet Customer Service Representative

Location:

8162 S Priest Dr, Tempe, Arizona 85284 United States of America

Job Description

If you are an enthusiastic, motivated, detail-oriented, personable communicator with customer service experience, consider becoming U-Haul’s newest Fleet Sales Customer Service Representative! In this position you will work under the direction of the Fleet Sales Manager to help keep the Truck Sales Department running smoothly while handling day-to-day operations. Take the next step in your career at an ever-expanding company while working with a friendly, supportive team.

MUST BE LOCATED IN ARIZONA

Training must be completed On-site.

Schedule:

This is a full-time remote position local to our U-Haul Technical Center located in Tempe, AZ.

Initial training hours: Monday-Friday 7am–4pm for three weeks.

Standard workdays after training: Off Tuesday/Wednesday, 9am-6pm Monday, Thursday, Friday, Saturday and 8am-4pm Sunday.

Pay:

Pay starts at $20/hr.

Fleet Sales Customer Service Representative Primary Responsibilities:

Answer customer and field employee calls from Fleet Sales calling queue

Assist customers in finding trucks, trailers and tow dollies

Assist field employees in negotiating and selling trucks, trailers and tow dollies

Provide tax and DMV fees for truck, trailer and tow dolly sales

Fleet Sales Customer Service Representative Minimum Qualifications:

High School diploma or GED

1-2 years customer service experience

Fleet Sales Customer Service Representative Skills:

Retail/automotive sales is a plus

General knowledge of Microsoft Office, Excel and Word

Excellent verbal and written communication

Inbound/outbound calls is a plus

Bi-lingual preferred but not necessary

Confidentiality:

Maintain confidential customer and truck pricing information

Professional Mentality:

Remaining professional with difficult customers and during occasional heavy call volume

Attention to detail, both visual and mental

Able to use rationale in negotiating prices

Physical Demands:

Able to work at a desk for an extended period of time

Able to work as early as 6 am or as late as 6 pm

Able to work rotating holidays and weekends

Perks of joining the team:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be. U-Haul Offers:

Full Medical coverage

Prescription plans

Dental & Vision Plans

New indoor fitness gym

Gym Reimbursement Program

Registered Dietitian Program

Weight Watchers

Onsite medical clinic for you and your family

Career stability

Opportunities for advancement

Valuable on-the-job training

Tuition reimbursement program

Free online courses for personal and professional development at U-Haul University®

Business and travel insurance

You Matter Employee Assistance Program

Paid holidays, vacation, and sick days

Employee Stock Ownership Plan (ESOP)

401(k) Savings Plan

Life insurance

Critical Illness/Group Accident

24-hour physician available for kids

Subsidized gym/ membership

MetLaw Legal program

MetLife auto and home insurance

Mindset App Program

Discounts on cell phone plans, hotels, and more

LifeLock identity Theft

Savvy consumer wellness programs- from health care tips to financial wellness

Dave Ramsey’s SmartDollar Program

U-Haul federal credit union

Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.