Fleet Maintenance Advisor

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.

We're looking for a Fleet Maintenance Advisor will serve as the primary point of contact for Lease & Rental customers, coordinating all aspects of vehicle service from initial customer contact through repair completion. This role manages repair order documentation, coordinates preventative maintenance & approved repairs, and ensures seamless communication with customers, technicians, service teams, and vendors.

Essential Functions & Responsibilities:

• Serve as the primary contact for customer drivers, being available for customer drop offs/pickups and accurately capturing equipment information & service needs
• Assist with the breakdowns, repairs, and preventative maintenance of trucks in fleet
• Create and maintain organized repair orders, reports, and digital documentation
• Coordinate with customers, internal service teams, and vendors to execute approved repairs
• Provide clear and effective communication between customers, technicians, service managers, and service leads so all parties have up-to-date information and status updates
• Actively assist in tracking all repairs, services, and preventative maintenance schedules
• Promote fleet standardization and use of preferred national accounts
• Manage the fleet customer inbox to ensure timely responses, task delegation, and issue resolution
• Ensure compliance with DOT, CMV, DOE regulations and internal fleet policies

Education and/or Required Experience:

• Experience with or exposure to fleet maintenance
• Strong customer service skills and ability to work across internal teams
• Excellent verbal and written communication skills
• Mechanical aptitude and attention to detail

Compensation & Benefits:

• Compensation: $20/hr-$25/hr. Compensation will be determined based on experience, competencies, certifications, and education.
• Benefits:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • Disability Insurance
  • Flexible Spending Account (FSA)
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Paid Sick Time
  • Paid Holidays
  • Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance