Ensure all DOT and applicable state regulations are followed
Monitor Daily and Weekly Hours of Service, review and audit driver logs
Meet Accident, Injury and CSA goals through prevention
Create a Safety First Culture – lead employee engagement
Lead company safety programs and communicate safety expectations
Address safety nonconformance and violations/incidents
Communication
Successful engagement of communication with drivers and stations through multiple mediums, including phone, operating system, email, mobility solutions
Effectively utilize inter-office communications, understanding contact and escalation protocol and keeping all stakeholders informed on required information
Make suggestions and show initiative for process improvements
Effectively communicate with clients, vendors and employees
Drive a high level of engagement with drivers, act as their liaison with the company, addressing issues, resolving discrepancies, understanding their expectations
Implement and monitor key policies and procedures
Effective on-boarding of new drivers
Financial
Assist Operations Manager with planning and budget process by controlling cost and quality control – to include daily cost control
Maintain any additional reporting and other duties as assigned by supervisor
-Working knowledge of the Owner Operators and/or Company Drivers pay package and monitor weekly driver settlement results
Monitor and drive key fleet KPI’s – equipment utilization, empty miles, out of route miles, on time performance
Monitor weekly settlements
Client Service
Drive a service culture
Clearly communicate client expectations to fleet
Ensure on time pickup and delivery
Proactive follow up and milestone updates
Ensure documentation and support data are captured
Other duties as assigned
Other Skills and Abilities
Working knowledge of computers and Microsoft office applications
Experience working with dispatch and or TMS systems
Problem solving- identifies and resolves problems in a timely manner
Knowledge of geographic market
Read, comprehend and complete basic checklists, forms or other related documents
Client Service-manages difficult both internal and external client situations, responds promptly to client needs and welcome client feedback
Quality management-look for ways to improve and promote quality and demonstrates accuracy and thoroughness
Education and Experience
High school diploma or GED Required
Minimum 1 to 3 years, related experience
Minimum 1 year of industry experience preferred
Physical Requirements
Talking, hearing and using hands to operate computer equipment
Vision abilities required by this job include close vision and the ability to adjust focus
Job may require extended sitting or standing, use of standard office equipment.
Job will require punctual attendance and regular presence on-site at the assigned work location
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
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