Fleet Service Consultant

About This Position

Job Description:

Fleet Service Consultant

Purpose:

Under general supervision, this position interacts with customers to determine scope of vehicle repair, prepares work orders, maintains records for repairs/maintenance/service of vehicles and equipment and analyzes related data for the Fleet Mobility Services Department. This position is located in the Fleet Mobility Services Department.
 

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Triages vehicle/equipment problems and determines need for vehicle repair through visual inspection.

• Creates itemized work order for repair/maintenance/service and verification of work order charges for payment processing.

• Determines need and coordinates with outside vendors for parts and services.

• Communicates vehicle repair needs and time required to customers.

• Monitors work status and communicates with customers, user department and service center personnel regarding status of work.

• Communicates with customers to determine the nature of mechanical problems.

• Coordinates and schedules repair/maintenance/service with other departments/fleet liaisons.

• Ensures and facilitates road service, wrecker service and/or tire repair and maintains wrecker and service call logs.

• Manages on-site vehicle/equipment inventory and ensures all vehicles/equipment have an associated work order in fleet information management system.

• Maintains and produces vehicle and equipment repair reports as needed.

• Analyzes data for workflow efficiencies and enhancing customer service strategies.

• Other related duties may be assigned.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.
 

Knowledge, Skills, and Abilities:

 Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of customer relations practices

• Knowledge of general maintenance and repair in the vehicle/equipment field

• Knowledge general quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials

• Skill in communicating complex information related to the job

• Skill in verbal and written communication

• Skill in organization with attention to detail

• Skill in operating a computer and standard MS Office software including knowledge of databases and e-mail.

• Ability to analyze complex data

• Ability to work with frequent interruptions and changing priorities in a rapid-paced environment

• Ability to interact with tact and courtesy and maintain a professional demeanor

• Ability to understand and follow work-related directions and instructions

Minimum Qualifications:

• Graduation from an accredited high school or equivalent plus four (4) years of experience working in in an automotive or equipment services environment engaging/interacting as a liaison between the customer and organization.

• Combination of equivalent experience and education may substitute for the minimum qualifications.
   

Licenses and Certifications Required:

• Requires a Class C driver's license.

• May be required to obtain an appropriate Commercial Driver's License (CDL) within 120 days of employment with the City.
   

PREFERRED QUALIFICATIONS:

• Master ASE (Automotive Service Excellence) certification or other industry-recognized certification (e.g., EVT, CAFS, etc.), or the ability to obtain certification within six (6) months of employment.

• ASE Service Consultant Certification or the ability to obtain certification within six (6)

• Auto Body Estimating Experience

• Aftermarket Vehicle Upfit experience, including emergency communication and emergency lighting.

• Experience providing direct customer service and coordinating with vendors in a customer facing role

• Proficiency with the Microsoft Office Suite to include Word, Excel, and Outlook

• Experience managing on-site vehicle/equipment inventory and maintaining fleet information systems

• Ability to work with frequent interruptions and changes in priorities.

Notes to Candidate:

NOTE: Cover letters and resumes are not being accepted for this position.

Pay Range: $27.77 - $33.95

Schedule: 

DAYS AND HOURS:

• Monday – Friday, 7:00 AM - 4:00 PM

• Occasional evening, weekend and/or holiday hours may be required based upon operational needs.

• Work schedule and location is subject to change based on department needs
   

Location:  6400 Bolm Road
 

Applicants are expected to follow all directions as listed in this job posting.

This position interacts with customers to assess vehicle body and mechanical repair and service needs, determines scope of work, prepares work orders, maintains records for repairs / maintenance / service of vehicles and equipment, provides timely updates to customers regarding repair status, coordinates with outside vendors for specialized repair and service needs.

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.   

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment, including all current and previous City of Austin employment.

• The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held. Note that this information will be reviewed to identify how you meet minimum and preferred qualifications.

• When completing the City of Austin employment application, the work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number. 

• Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications.

• For each position, please describe your specific experience as it relates to the minimum and preferred qualifications.

• If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application.

• When completing Supplemental Questions, please note your answers to the supplemental questions must be supported by the information contained in your application.

• Once the job posting has closed, applications cannot be changed; you will not be given the opportunity to provide additional work experience once you complete and submit your job application.

Additional Information:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.

• If you are selected as the top candidate for a position, we may contact your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 references in the application with correct contact information. 

• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.

• More than one round of interviews may be required.

• Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.

• Cover letters and resumes are not being accepted for this position.

• Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

• We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.
   

Secondary Employment:

• All Austin Fleet Mobility Services employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

• Austin Fleet Mobility Services must review all secondary employment.

• Employees are required to submit a Secondary Employment Application.

Skills Assessment:
A skills assessment(s) may be required as part of the recruitment process.

90 Day Provision for Additional Vacancy:
When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another top candidate from the same candidate pool, or, advertise for the new position.
 

Driving Requirement: 

This position requires a license for the operation of commercial vehicles in the state of Texas within 120 days of employment. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

To view the City of Austin Recruitment Video, please click here!

To view Fleet Mobility Services Recruiting Information, please click here!

Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.