Fleet Services Specialist - Hiring Urgently

Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is for you!

Working with some of the US’ premier companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.

Hired by Matrix has provided talent solutions to enhance organizations’ team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.

At-a-Glance:
Are you ready to build your career by joining an international automotive company If so, our client is hiring a Fleet Services Specialist!

What You'll Do:

• Will deliver superior service to Fleet customers and dealers while building customer relationships in support of CSI/DSI.
• Provide a single point of contact for inquiries and requests from customers, dealers, Sales and other internal partners as they relate to servicing the Fleet portfolio.
• Responsible for timely follow-up on delegated items, and responsible for minimizing legal and financial risk through procedural compliance and processing excellence.
• Encompasses a wide array of aspects from client services and remarketing at a high level of complexity.
• Prepare legal documents for account modifications (lease renewals, lease rewrites, balloon rewrites, mid-term rewrites, extensions, due date changes, TOI/TOE’s, substitution of collaterals, and restructures).
• Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in the portfolio system.
• Respond timely to inquiries received via mail, email, cases, and phone.
• Provide account information and perform account updates as requested, including payoffs, insurance loss and repair check endorsements, amortizations, payment history, title copies, contract copies, power of attorney, garage/billing address updates, invoice format changes, and maintaining consolidated billing numbers.
• Complete requests where possible in relation to account questions, title release and document and payoff provision.
• Ensure completion of issues that are delegated to other areas within the organization.
• Build relationships with internal partners to minimize the risk of non-compliance with partner policies.
• Work with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer.
• Review unapplied incoming payments daily and research for posting instructions.
• Coordinate timely account dispositions and title release with the ART department.
• Manage maturing leases, initiate contact with the customer, consult them on available lease end options (turn in, payoff, lease renewal, rewrite) and determine the customer’s intention.
• Follow up on assigned maturity portfolio and ensure accounts are processed before reaching 30 days past maturity.

What You’ll Bring:

• High School Diploma, BA/BS preferred.
• 3 to 5 years of overall work experience.
• Including experience in the following.
  • 1+ years in collections.
  • 1+ years in compliance.
  • 1+ years in remarketing.
  • 2+ years in customer service.

Position Type: Contract

Get in Touch:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Vaishali at 201-226-3519 to learn more.

Who We Are:
Since 1986, Hired by Matrix, Inc. has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.

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