Fleet Support Engineer

Call Liza for more information 281-612-1870

Work environment

In-person

Expected pay amount

61.00 USD Per Hour

Schedule

Monday-Friday, 8AM-5PM

Job description

We are assisting an on-demand, autonomous ride-hailing company in hiring a Fleet Support Engineer who will actively contribute to the operational uptime of the company's fleet.

In this role, you'll diagnose complex hardware/software-related issues, interface with cross-functional engineering teams to drive resolution, capture the troubleshooting details, and place them in the internal knowledge database. This role will require flexibility to work nights or weekends as needed with advanced notice.

We are looking for someone who has a bachelor's degree and a minimum of 2 years of relevant experience (e.g., transportation, aerospace, or autonomous vehicles). Ideally, you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting.

As a Fleet Support Engineer, you'll:
 

• Act as point of contact for real-time escalation from technicians on fleet issues.
• Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed or resolved.
• Establish diagnostic procedures to expedite troubleshooting in the future.
• Provide historical review of vehicle/fleet data, parsing/interpreting vehicle logs and their physical implications.
• Work with engineering design to improve tooling and detection of issues.
• Work to implement effective countermeasures across the fleet.
• Define/capture required data points to validate issue resolution.
• Occasionally travel within the U.S. to support various operational locations.

Requirements

• Bachelor’s Degree in Electrical Engineering, Computer Engineering, or Automotive Engineering
• 2+ years of relevant experience in transportation, aerospace, or autonomous vehicles
• Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and experience on how to safely troubleshoot
• Understanding of hardware and software systems architecture, communications, and support in an operations setting
• Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drives specific resolution into single components
• Self-starter with the ability to build relationships across the company
• Ability to comprehend schematics, electrical diagrams, and connector end views/pinout
• Have availability for nights or weekends as needed with advanced notice

Preferred Qualifications:

• Experience with electric vehicle technology
• Experience with remotely supporting vehicle troubleshooting
• Hands-on experience with vehicle hardware
• Experience with Linux and Python-based programming systems for fleet-level data processing
• Experience with software that interfaces with hardware
• Familiarity with networking, TCP and socket programming

Benefits:

• Pre-tax commuter benefits 
• Employer (Agency) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Agency covers all costs for short- and long-term disability and life insurance
• 401k package